Patient Care Administrator

Care Beyond the Clock. Compassion Within Every Call.

Bring balance, purpose, and patient focus into your healthcare career. Deliver patient-centered support that extends far beyond the desk-helping every call, record, and appointment flow with care, accuracy, and empathy.

Enjoy a fulfilling healthcare career that lets you make a difference while keeping your personal time intact. This role offers a supportive environment, structured hours, and genuine work-life balance so you can deliver quality patient care and still have time for the things that matter most.

Job Description

As a Patient Care Administrator, you will play a critical role in supporting patients throughout their healthcare journey. You'll manage appointments, handle patient data, ensure quality standards, and provide clear communication that connects care with compassion.

Job Overview

Employment type: Full-time

Shift: Mid Shift, Shifting Schedule

Work setup: Onsite, BGC, Taguig

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Taguig (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Mid shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 3 years of experience
• Confident on the telephone
• Experience dealing with customers and/or patients and managing queries effectively and sensitively
• Educated to GCSE or equivalent
• Understanding of patient confidentiality and data protection
• Strong attention to detail with excellent verbal and written communication skills
• Ability to adhere to internal quality assurance measures and national standards
• Competent computer skills with ability to operate software programs and troubleshoot basic technical issues
• Experience in a data processing/entry/analysis role
• Experience working accurately with large volumes of data
• Experience working with multiple systems

Your Daily Tasks

• Support the patient journey by performing administrative duties efficiently and accurately
• Escalate issues as they arise and maintain accurate data for reporting purposes
• Adhere to quality assurance measures and national standards
• Develop and maintain strong relationships with stakeholders
• Input referral information into patient administration systems
• Locate information from relevant sources to progress patient data
• Book appointments in line with best practice standards
• Communicate relevant information concisely to internal and external customers
• Maintain up-to-date patient records and adhere to data protection act and IGSOC standards
• Use appropriate questioning to resolve patient needs during calls

About the Client

Redefining Healthcare with Precision, Purpose, and Heart.

Our client is a leading healthcare organization dedicated to improving patient outcomes through advanced diagnostics, streamlined administration, and world-class patient care. Combining innovation with empathy, they deliver accessible health services supported by cutting-edge systems and compassionate professionals-ensuring every patient experience is smooth, accurate, and meaningful.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra