Patient Scheduling CSR

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

Patient Scheduling:

  • Handle inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
  • Maintain accurate and up-to-date appointment schedules in the system.

Insurance & Authorizations:

  • Perform prior authorizations for Medicaid patients
  • Update and verify third-party insurance information in the patient management system.

Patient Collections:

  • Make occasional follow-up calls to self-pay patients regarding outstanding balances.
  • Provide basic information about payment options and escalate complex billing issues as needed.
Requirements
  • Must have at least 6 months of BPO experience in a Voice account
  • US Healthcare Insurance experience is an advantage.
  • Excellent verbal and written English skills
  • Organized and keen to details
  • Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

  • Patient Scheduling CSR

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱80,000 - ₱120,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Team Lead for Patient Scheduling

    2 weeks ago

    Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱1,200,000 - ₱3,600,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...

  • Healthcare CSR

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱288,000 per year

    We're Hiring: Healthcare Customer Service Representatives (CSR)Salary Offer: Up to ₱24,000 Salary PackageWork Setup: Onsite | Night ShiftLocations: Mandaluyong City & MOA, Pasay CityStart Date: ASAP / October 2025 (Every Monday Start Date)Qualifications At least High School Graduate Mandaluyong Site: Minimum 6 months of BPO Voice Experience MOA Site:...

  • Voice Support CSR

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Patient Care Administrator

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱250,000 - ₱500,000 per year

    Care Beyond the Clock. Compassion Within Every Call. Bring balance, purpose, and patient focus into your healthcare career. Deliver patient-centered support that extends far beyond the desk-helping every call, record, and appointment flow with care, accuracy, and empathy. Enjoy a fulfilling healthcare career that lets you make a difference while keeping...

  • CSR for Logistic

    1 week ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱250,000 - ₱450,000 per year

    Kickstart Your Career with Lean Solutions Group – PhilippinesWe're hiring Customer Service Representatives (CSR) for our Logistics Campaign "Handle light calls, lots of emails, and be part of a fun, growth-driven team"The Customer Service Representative (CSR) is responsible for managing and coordinating freight shipments with carriers and internal clients....

  • German Bilingual CSR

    2 weeks ago

    Quezon City, National Capital Region, Philippines 8dafe632-def0-4438-9bc8-a7975e658a26 Full time ₱150,000 - ₱250,000 per year

    Company DescriptionHGS is a global leader in customer experience optimization, digital transformation, and business process management. Leveraging automation, analytics, and artificial intelligence, HGS delivers innovative solutions in digital customer experiences, back-office processing, contact centers, and human resources outsourcing. Part of the Hinduja...

  • CSR (Voice Account) – Competitive Pay

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱288,000 - ₱324,000 per year

    eady to Join Our Team? Here's What We're Looking ForHey there If you're excited about building a career in BPO and customer service, check out our simple must-haves:Your Education: High School, Senior High, or College—any level worksExperience Matters: At least 6 months to 1 year in BPO, call center, or customer service. If you've talked to customers...

  • Medical Sales Representative

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Patient Care Corporation Full time ₱180,000 - ₱250,000 per year

    Medical Sales Representative are responsible for the sales and marketing of 3M/Solventum Medical products in Pasay, Makati, Mandaluyong, Pasig, Pateros, Taguig, Parañaque, Las Piñas, and Muntinlupa. Other responsibilities include collection of accounts receivables and participation in public tenders.Major Responsibilities:Sales & MarketingAttendance in...

  • Operations CSR

    2 weeks ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱25,000 - ₱60,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldBrief New roleRole:Operations CSRWages and conditions: Same as Marketing/ProductSkills:Strong Microsoft Suite Efficiency...