Team Lead

Work with the World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

Do you thrive on supporting teams and ensuring seamless HR operations? We would love to hear from you

The Team Leader will provide line management and leadership for the People Operations team, ensuring that the team is able to meet relevant targets, SLAs and KPIs. The Team Leader will drive the delivery operational excellence and quality employee and stakeholder experience.

As a key member in our People Operations function, you will play a crucial role in enhancing employee experiences, optimising HR processes, and driving our organisational values.

What you'll be doing:

Leadership

• Team objective setting, performance management, development and succession planning
• Drive team morale, productivity, and discipline
• Work effectively and collaboratively with other team members
• Support on team-wide projects to develop technical and professional skills

Operational Excellence

• Manage workload of the team to successfully achieve all required SLAs
• Analyse performance drivers including improvements to standard processes and methodologies, sharing of best practice
• Carry out analysis on reports to ensure that services are delivered on time and accurately and in line with all compliance requirements
• Ensure team achieves required data accuracy
• Build and maintain strong working relationships with internal and external customers
• Escalation management
• Subject matter expert in supporting escalated HR queries from allocated countries/regions

Innovation

• Consider ways to continually develop and improve the processes and procedures and work in
  
  conjunction with the team to implement any changes introduced.
• Work effectively and collaboratively with other team members to learn from their experiences and knowledge. Support on team wide projects to develop technical and professional skills.

Compliance

• Ensure compliance across the team through adherence to ISO processes, identifying and raising any risks
• Maintain Workday records demonstrating respect for the integrity of all data

You'll need to demonstrate:

• Experience reviewing risks and opportunities in client's demands, new solutions, process changes
• Able to make timely decisions regarding processing and communication to ensure relevant internal parties receive support when required
• Able to give constructive feedback, lead productive team meetings and one to ones
• Strong English business communication skills, both written and oral, with the ability to communicate in a clear and concise manner
• Working knowledge of Microsoft packages; Outlook, Word, Excel
• Willingness to work in the night shift schedule

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

• Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started

AMS28226

06/11/2025

Philippines, Makati

Full Time

Human Resources People Capital

Professional Business Services

Permanent