IT Operations Analyst

3 days ago

Makati City, National Capital Region, Philippines MEGALINK, INC Full time ₱30,000 - ₱60,000 per year

Job Summary

We are looking for a detail-oriented and proactive IT Operations Analyst to join our dynamic IT team. This role is vital to ensuring the performance, availability, and reliability of our IT systems and infrastructure. As an IT Operations Analyst, you will monitor key systems, respond to incidents, and provide actionable insights to optimize operational efficiency. You will also play a critical role in maintaining system health, improving monitoring tools, and supporting incident management processes.

Key Responsibilities

  • Monitor IT infrastructure—including servers, networks, and applications—to ensure system health and timely response to alerts and incidents.
  • Analyze system logs and performance metrics to identify trends, anomalies, and potential bottlenecks.
  • Produce daily, weekly, and monthly reports on system availability, uptime, and performance KPIs.
  • Collaborate with IT teams to support incident resolution, root cause analysis, and continuous improvement.
  • Participate in routine system maintenance and support change management procedures.
  • Enhance and maintain monitoring dashboards and tools (e.g., Grafana, Prometheus, Nagios).
  • Document incidents, resolutions, system baselines, and operating procedures.
  • Contribute to the development and implementation of IT operational policies, standards, and best practices

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 1- 2 years of experience in IT operations, infrastructure monitoring, or system support.
  • Solid understanding of IT systems, including Windows and Linux servers, networks, and cloud technologies.
  • Hands-on experience with monitoring and observability tools (e.g., Grafana, Prometheus, Nagios).
  • Familiarity with log analysis tools and ITIL-based incident and change management practices.
  • Strong analytical skills with a keen eye for detail and problem-solving.
  • Excellent verbal and written communication skills, with the ability to document processes and incidents clearly.
  • Experience with cloud platforms such as AWS, Azure, or Oracle Cloud is a plus.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person

  • Business Analyst

    1 day ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱840,000 - ₱900,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented Business Analyst with a strong background in finance and insurance projects. The ideal candidate will work closely with stakeholders, project managers, and technical teams to gather, analyze, and document business requirements, ensuring that solutions align with business goals and industry...

  • Supply Chain Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Shell Business Operations - Manila Full time ₱1,200,000 - ₱2,400,000 per year

    Where you fitThe SC Analyst – Materials Data Operations is responsible and accountable for the end-to-end (E2E) operational material master data creation in SAP, and data quality maintenance, and continuous improvement initiatives implementation for SC and the Downstream, Renewables, and Functions class of business. This position will interface with...

  • Senior IT Business Analyst

    3 days ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱60,000 - ₱120,000 per year

    About the RoleWe are seeking a detail-oriented and proactiveSeniorIT Business Analystto join our team. In this role, you will serve as the bridge between business stakeholders and technical teams, ensuring that system solutions align with organizational goals. You will be responsible for gathering, analyzing, and documenting business requirements, as well...

  • Business Analyst

    3 days ago

    Makati City, National Capital Region, Philippines DAPL IT Services Full time ₱1,200,000 - ₱1,320,000 per year

    Qualifications:Bachelor's Degree in any related field.Minimum of 5 years' experience as a Business Analyst, including involvement in systems implementation projects.Background in financial services or consumer lending is an advantage but not required.Solid understanding of basic programming concepts, process engineering, and the systems development life...

  • Global Operations Analyst

    3 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the role Join KMC Solutions' dynamic team as a Global Operations Analyst in a hybrid work environment. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our services to clients across the globe. This full-time position is based in Makati City, Metro Manila, allowing you to enjoy the vibrant city...

  • Real Time Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionTheReal-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties and Responsibilities:Real-time monitoring of all queues,...

  • Data Operations Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Kayana Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Who We Are:At Kayana, we're shaping the future of technology by unlocking opportunities and driving progress at an accelerated pace. We push boundaries, expand horizons, and build on our legacy—supported by some of the country's most esteemed conglomerates and powered by the synergies of the MVP Group.Our mission is clear: to create abundant opportunities...

  • AML Operations Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:AML Operations AnalystDepartment: Risk Group Compliance - Financial CrimeDivision: RiskAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an AML Operations Analyst...

  • IT Operations Senior Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewIT Operations Senior Analyst — Makati, Morning shift, Full onsite.ResponsibilitiesSupports the operation of ticket dispatching and chat supportSupervises IT Service Management AssistantsManagement and Administration of ManageEngine Service DeskHandles all projects/enhancements of other service desks (Support Service Desk)Handles different tasks...

  • Hubspot Specialist

    1 day ago

    Makati City, National Capital Region, Philippines Flexisource IT Full time $104,000 - $130,878 per year

    The HubSpot Specialist will be responsible for managing and optimizing client's HubSpot CRM to ensure accurate data, effective reporting, and smooth sales operations. This is a hands-on role, focused on building dashboards, maintaining data integrity, and providing regular insights to support the Sales team in converting opportunities more...