Global Operations Analyst

5 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

About the role

Join KMC Solutions' dynamic team as a Global Operations Analyst in a hybrid work environment. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our services to clients across the globe. This full-time position is based in Makati City, Metro Manila, allowing you to enjoy the vibrant city life while benefiting from flexible work arrangements.

What you'll be doing

  1. Analysing global operational data to identify trends, optimise processes, and drive continuous improvement
  2. Collaborating cross-functionally to resolve client issues and enhance the overall customer experience
  3. Providing strategic recommendations to leadership on operational strategies and initiatives
  4. Developing and implementing efficient reporting and monitoring systems to track key performance indicators
  5. Supporting the implementation of new technologies and tools to streamline global operations
  6. Participating in the development and refinement of standard operating procedures
  7. Assisting in the training and development of the operations team

What we're looking for

  1. Bachelor's degree in Business, Information Technology, or a related field
  2. 3+ years of experience in a global operations or business analyst role, preferably in the IT/BPO industry/ enterprise software/SaaS company
  3. Proficient in data analysis, reporting, and process improvement methodologies
  4. Excellent communication and stakeholder management skills
  5. Strong problem-solving and critical thinking abilities

Preferred Qualifications

● Direct experience supporting a Professional Services or Customer Success organization.

● Hands-on experience with Professional Services Automation (PSA) tools, such as Certinia

(FinancialForce).

● Experience with User Acceptance Testing (UAT) methodologies and test management tools (e.g., Jira,

TestRail).

● Salesforce Administrator certification or other relevant credentials are a strong plus

  • Market Operations Analyst

    4 days ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱1,200,000 - ₱2,400,000 per year

    Shape global operations while keeping life in syncFrom trade settlements to platform troubleshooting, market operations are the gears that keep IT-driven markets in motion. In this role, you'll synchronize global processes, ensure smooth client experiences, and grow a career with worldwide impact-without losing the rhythm that keeps life balanced.What You'll...

  • Operations Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Global payments Full time ₱40,000 - ₱80,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • IT Support Analyst – Procurement

    2 weeks ago

    Makati City, National Capital Region, Philippines Innovatz Global Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionInnovatz Global is a leading Management Consulting and Technology Services company headquartered in Malaysia, with a strong presence across the U.S., China, India, Australia, Korea, Hong Kong, Singapore, Thailand, Philippines, Indonesia, and Vietnam. With a skilled workforce of over 500 experts, including SMEs, Project Managers, and...

  • Marketing Operations Database Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱720,000 - ₱840,000 per year

    Role: Marketing Operations Database AnalystLocation: MakatiWork Setup: HybridJob SummaryThe Marketing Operations Database Analyst is responsible for ensuring data accuracy, synchronization, and efficiency across marketing and CRM systems. This role supports reporting, lead lifecycle tracking, and process improvements that enhance automation, compliance, and...

  • Operations Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱40,000 - ₱80,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Learning & Development Advisor (Operations Support)

    5 days ago

    Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time $104,000 - $130,878 per year

    White & Case Global Operations Center (Manila) LLP is seeking a Learning and Development Advisor to drive impactful training initiatives across our global firm. You will support end-to-end training logistics, collaborate with cross-functional teams, and ensure seamless delivery via our LMS. Join us and help shape professional growth in a fast-paced, dynamic...

  • Reports & Analytics Manager (HR Shared Services / HR Operations)

    7 days ago

    Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time ₱1,500,000 - ₱3,000,000 per year

    About the RoleJoin a global HR team shaping the future of people operations through data. We are looking for a Reports & Analytics Manager to lead HR reporting and analytics within our Shared Services / HR Operations function. This role will focus on owning HR reports, generating insights from existing reporting, and identifying opportunities to enhance...

  • External Reports Analyst

    1 week ago

    Makati City, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Company description: ANZ Banking Group LimitedJob description: About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with...

  • Senior Analyst Global Sales Inventory and Operations Planning

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱1,200,000 - ₱3,600,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Analyst, Global Sales Inventory and Operations Planning, you will be responsible for reporting and supporting the SIOP team in their reports,...

  • Senior Analyst Global Sales Inventory and Operations Planning

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time ₱1,200,000 - ₱3,600,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Analyst, Global Sales Inventory and Operations Planning, you will be responsible for reporting and supporting the SIOP team in their reports,...