
Global Operations Analyst
3 days ago
About the role
Join KMC Solutions' dynamic team as a Global Operations Analyst in a hybrid work environment. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our services to clients across the globe. This full-time position is based in Makati City, Metro Manila, allowing you to enjoy the vibrant city life while benefiting from flexible work arrangements.
What you'll be doing
- Analysing global operational data to identify trends, optimise processes, and drive continuous improvement
- Collaborating cross-functionally to resolve client issues and enhance the overall customer experience
- Providing strategic recommendations to leadership on operational strategies and initiatives
- Developing and implementing efficient reporting and monitoring systems to track key performance indicators
- Supporting the implementation of new technologies and tools to streamline global operations
- Participating in the development and refinement of standard operating procedures
- Assisting in the training and development of the operations team
What we're looking for
- Bachelor's degree in Business, Information Technology, or a related field
- 3+ years of experience in a global operations or business analyst role, preferably in the IT/BPO industry/ enterprise software/SaaS company
- Proficient in data analysis, reporting, and process improvement methodologies
- Excellent communication and stakeholder management skills
- Strong problem-solving and critical thinking abilities
Preferred Qualifications
● Direct experience supporting a Professional Services or Customer Success organization.
● Hands-on experience with Professional Services Automation (PSA) tools, such as Certinia
(FinancialForce).
● Experience with User Acceptance Testing (UAT) methodologies and test management tools (e.g., Jira,
TestRail).
● Salesforce Administrator certification or other relevant credentials are a strong plus
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