Global Operations Analyst

2 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

About the role

Join KMC Solutions' dynamic team as a Global Operations Analyst in a hybrid work environment. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our services to clients across the globe. This full-time position is based in Makati City, Metro Manila, allowing you to enjoy the vibrant city life while benefiting from flexible work arrangements.

What you'll be doing

  1. Analysing global operational data to identify trends, optimise processes, and drive continuous improvement
  2. Collaborating cross-functionally to resolve client issues and enhance the overall customer experience
  3. Providing strategic recommendations to leadership on operational strategies and initiatives
  4. Developing and implementing efficient reporting and monitoring systems to track key performance indicators
  5. Supporting the implementation of new technologies and tools to streamline global operations
  6. Participating in the development and refinement of standard operating procedures
  7. Assisting in the training and development of the operations team

What we're looking for

  1. Bachelor's degree in Business, Information Technology, or a related field
  2. 3+ years of experience in a global operations or business analyst role, preferably in the IT/BPO industry/ enterprise software/SaaS company
  3. Proficient in data analysis, reporting, and process improvement methodologies
  4. Excellent communication and stakeholder management skills
  5. Strong problem-solving and critical thinking abilities

Preferred Qualifications

● Direct experience supporting a Professional Services or Customer Success organization.

● Hands-on experience with Professional Services Automation (PSA) tools, such as Certinia

(FinancialForce).

● Experience with User Acceptance Testing (UAT) methodologies and test management tools (e.g., Jira,

TestRail).

● Salesforce Administrator certification or other relevant credentials are a strong plus

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