Business Analyst

Company description:

ANZ Banking Group Limited

Job description:

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Analyst within the Financial Crime Delivery and MI team, you will provide support to ensure strategic and operational objectives are achieved in line with agreed service offerings. The role is responsible for several key areas:

• Lead the delivery of process improvements and BAU/project initiatives to ensure each initiative is delivered in a stable and sustainable manner while providing the best experience to stakeholders.
• Ensure the Financial Crime delivery framework and governance are followed for every change.
• Ensure all risk-related activities in change and ANZ Delivery Framework (ADF) processes are completed with the correct level of governance.
• Identify opportunities to create efficiency gains, mitigate risks, and improve operational performance through automation, process redesign, and transformation.
• Lead the delivery of medium to large process improvement changes and BAU/project initiatives.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Full-time position available

Role Location: Solaris One, Makati or MDC 100, Eastwood, Quezon City

Work Hours: Day shift (Hybrid Work Set-up)

What will your day look like?

As a Business Analyst, you are accountable for:

• Leading and delivering small to medium-sized initiatives end-to-end, including (but not limited to) requirements gathering, solution design, project planning, project governance, business implementation activities, and executing risk-in-change processes.
• Supporting senior Business Analysts in the delivery of larger initiatives.
• Contributing to and driving Delivery Excellence to increase delivery capability within the Delivery team and the Financial Crime Portfolio.
• Promoting and role-modeling delivery excellence best practices and creating learning opportunities.
• Identifying and understanding business problems and assessing the impact of proposed solutions on the organization's operations.
• Ensuring adherence to the FCP Delivery Framework and the ANZ Delivery and Governance Framework.
• Leveraging business analysis skills to define and articulate business and customer needs and drivers to inform decision-making, assess and design solution outcomes, and identify capability gaps (people, process, and technology).
• Managing effective and efficient delivery while addressing risks, issues, and dependencies.
• Managing project stakeholders across FCP and other divisions.
• Monitoring stakeholder satisfaction and using insights to deliver stakeholder-centric solutions and achieve positive outcomes.
• Triaging new work requests to determine and document all impacts.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A results-driven self-starter with a passion for delivery and the ability to work across large and medium initiatives.
• Proven experience in facilitating requirements elicitation and documentation.
• Demonstrated ability to translate business requirements into user stories and support technical development and testing of solutions.
• Experience in evaluating business processes, anticipating requirements, and developing and implementing solutions.
• Proven experience in creating and managing business implementation activities, including risk-in-change processes.
• Strong background in change management activities and techniques.
• Outstanding written and verbal communication skills.
• Excellent stakeholder management skills, with strong influencing and relationship-building abilities.
• Experience in facilitating training for stakeholders across multiple jurisdictions.
• Familiarity with project delivery methodologies (Agile, Waterfall).
• At least 5+ years of equivalent experience in project delivery, governance, and change management.
• A proactive attitude to take on responsibilities that add value, simplify practices, and drive efficiency.
• Broad knowledge of laws and financial crime obligations locally and internationally.
• Knowledge of financial crime (desirable).

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

26/11/2025 , 11.59pm, (Melbourne Australia)