call center agents

3 days ago

Pasig, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱288,000 - ₱336,000 per year

Key Responsibilities:

  • Handle inbound and/or outbound customer service calls, emails, or chats professionally and efficiently
  • Provide accurate information and solutions to customer inquiries, complaints, and service requests
  • Maintain a high level of customer satisfaction through empathy, active listening, and problem-solving
  • Document customer interactions in the system accurately and in a timely manner
  • Meet individual and team KPIs including call handling time, quality assurance, and customer satisfaction scores

Qualifications:

  • At least 6 months of BPO or call center experience (voice or non-voice)
  • Excellent English communication skills (verbal and written)
  • Willing to work on night shifts, weekends, and holidays
  • Strong interpersonal skills, customer-focused mindset
  • High school graduate or equivalent accepted

What We Offer:

  • Competitive salary up to PHP 28,000/month
  • Performance-based incentives and bonuses
  • Night differential pay
  • Paid training to help you succeed in your role
  • Opportunities for career advancement
  • Supportive team environment

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