Call Center Team Leader

5 days ago


Pasig, National Capital Region, Philippines Viventis Search Asia Full time ₱46,000 per year

Job Title:
Call Center Supervisor

Department:
Operations – Telco Account

Location:
Pasig City Site

Compensation:
₱46,000 Package (inclusive of allowances and benefits)

Schedule:
Shifting (including weekends/holidays as required)

About the Role

We are seeking an experienced and driven
Call Center Supervisor
to oversee day-to-day operations for our
Telco account
. The Supervisor will be responsible for leading a team of agents, ensuring performance metrics are achieved, delivering excellent customer experience, and driving operational efficiency.

Key Responsibilities

  • Supervise, coach, and mentor a team of customer service representatives handling telco-related concerns (billing, technical support, plan upgrades, etc.).
  • Monitor team performance against KPIs (AHT, CSAT, FCR, NPS, attendance, productivity).
  • Conduct regular performance evaluations, feedback sessions, and corrective action when necessary.
  • Drive high levels of customer satisfaction by ensuring agents provide accurate, timely, and professional support.
  • Analyze call center reports and recommend process improvements to enhance efficiency and service quality.
  • Handle escalated customer concerns and provide quick resolution.
  • Ensure compliance with company policies, client requirements, and regulatory guidelines.
  • Coordinate with Workforce, QA, and Training teams to improve performance outcomes.
  • Foster team engagement, motivation, and a positive work culture.

Qualifications

  • At least
    2–3 years of BPO experience
    , with
    1–2 years in a supervisory or team lead role
    (preferably in a
    Telco account
    ).
  • Strong leadership, coaching, and people management skills.
  • Excellent communication, problem-solving, and conflict-resolution abilities.
  • Must be results-oriented, detail-oriented, and adaptable to fast-paced environments.
  • Proficiency in call center tools, CRM systems, and reporting software is an advantage.
  • Willing to work on shifting schedules, including weekends and holidays.

What We Offer

  • Competitive package of
    ₱46,000 (all-in)
    .
  • HMO coverage and other company benefits.
  • Performance incentives and career growth opportunities.
  • Dynamic and supportive workplace culture.

  • Team Leader

    1 week ago


    Pasig, National Capital Region, Philippines Alta Resources Full time ₱40,000 - ₱80,000 per year

    Alta Resources is HiringSummary The Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team...

  • Team Leader

    5 days ago


    Pasig, National Capital Region, Philippines Enshored Full time ₱1,200,000 - ₱2,400,000 per year

    ESSENTIAL DUTIES AND RESPONSIBILITIES● Manage and direct the daily activities of the call center agents, includingcreative resource planning and implementing call center strategies andoperations.● Provide operational guidance. Train, coach, monitor, recognize, support, andpromote discipline in any given situation.● Provide meaningful career and...

  • Team Leader

    5 days ago


    Pasig, National Capital Region, Philippines ARKY CONSTRUCTION AND SUPPLY Full time $40,000 - $60,000 per year

    The Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team members that includes but not limited to motivating, recognizing and rewarding, coaching, counseling, and problem solving. Additionally, the position is responsible for assisting the Operations Manager with development,...

  • Urgent: Team Leader

    5 days ago


    Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time ₱30,000 - ₱60,000 per year

    Job Title: Team Leader Healthcare | Ortigas, PasigThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...

  • Team Leader

    1 week ago


    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummaryThe Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team...


  • Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldMaterial Team Leader (Onsite)Beta Site, PhilippinesReporting to: Operations ManagerWe're an award-winning global...

  • Call Center

    1 week ago


    Pasig, National Capital Region, Philippines BM Marketing Advisor Network Enterprises, Inc. Full time ₱150,000 - ₱250,000 per year

    About the role BM Marketing Advisor Network Enterprises, Inc. is seeking an experienced Call Center professional to join our dynamic team in Pasig City, Metro Manila. This is a full-time position that will play a crucial role in delivering exceptional customer service and support to our growing client base.What you'll be doingProviding prompt, courteous,...

  • Team Leader

    3 days ago


    Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONJob title: Team LeaderSite: BetaShift: 24 / 7 (Shifting schedule)Reporting to: Operations...

  • Team Leader

    5 days ago


    Pasig, National Capital Region, Philippines Enshored Full time $40,000 - $60,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our Team Is Composed Of...


  • Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldMulti-Channel Team Leader (Onsite)Beta Site, PhilippinesReporting to: Operations ManagerWe're an award-winning global...