Call Center Agent

2 weeks ago

Pasig, National Capital Region, Philippines TOTAL PERFORMANCE MANPOWER SUPPLY CORP Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a talented Call Center Agent to join our dynamic team at TOTAL PERFORMANCE MANPOWER SUPPLY CORP'. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. This full-time position is based in Cebu City, Cebu, offering the flexibility of remote work options.

What you'll be doing

  • Responding to incoming customer inquiries and requests via phone, email, or chat in a professional and efficient manner
  • Providing accurate information and effective problem-solving to address customer concerns
  • Maintaining detailed records of customer interactions and following up as necessary
  • Collaborating with cross-functional teams to ensure seamless service delivery
  • Contributing to the continuous improvement of customer service processes and procedures
  • Adhering to relevant policies, regulations, and industry best practices

What we're looking for

  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  • Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  • Proficiency in using computer systems and software, including customer relationship management (CRM) tools
  • Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
  • Familiarity with the call centre industry and customer service best practices
  • Fluency in English, both written and verbal

What we offer

At TOTAL PERFORMANCE MANPOWER SUPPLY CORP', we provide a supportive and collaborative work environment that fosters professional growth and development. Our competitive benefits package includes:

  • Attractive compensation and incentive schemes
  • Comprehensive health and wellness benefits
  • Opportunities for career advancement and skill enhancement
  • Work-life balance initiatives, including flexible work arrangements
  • A dynamic and inclusive company culture

About us

TOTAL PERFORMANCE MANPOWER SUPPLY CORP' is a leading provider of high-quality workforce solutions, specialising in call centre and customer service operations. With a strong presence in Cebu City, we are committed to delivering exceptional service to our clients and creating a rewarding work environment for our employees.

If you're excited to join our team and make a meaningful impact, we encourage you to apply now.

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