Call Center Staff

2 weeks ago

Ortigas Metro Manila, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full time

JOB QUALIFICATIONS:

  • Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's Degree in any field.
  • We also accept Senior Highschool graduates with call center experience.
  • At least 2 years of experience for Call Center Staff.
  • Must have good communication and negotiation skills.
  • Willing to be assigned in Ortigas Center, Pasig City.
  • Can start as soon as possible.

JOB DESCRIPTION:

INBOUND

  • Make strategies in order to promote and offer products or services to patients, clients and customers through internal sales and marketing strategies (e.g. corporate presentation, up-selling, among others.)
  • Handle customer complaints received from social media and Shinagawa booking in a professional manner and ensure to endorse to concerned party accordingly
  • Analyze outputs of day-to-day inbound operations to provide marketing and sales teams with insights that may contribute to objectives
  • Answering queries, concerns, and complaints
  • Submit management report on concerns encountered and escalated, and follow-through to resolution
  • Manage appointment of patients for consultation, surgeries and other procedures to be done with the patient.
  • Maintain contact and build lasting relationships with patients to ensure that they are getting the type and quality of care they need
  • To provide explanation, guidance and advice to patients regarding their treatment and other complex medical information.
  • Ensure that qualified patients are converted into sales
  • Other tasks that Management may assign from time to time relevant to job positions.

OUTBOUND

  • Make outbound calls to prospect leads to be provided by the inbound agents gathered from all the online platforms.
  • An average of 20-30 daily calls should be achieved. The average time spent per client should be 10 to 15 minutes and at least 70 percent conversion to appointments.
  • Should offer the services to the customer and must set for an appointment as much as possible.
  • Must be able to listen to objections and handle them effectively to convert into an appointment.
  • Do a survey to check the satisfaction level of the old patients.
  • Generate more leads by acquiring referrals from the old patients out called.
  • Others tasks that Management may assign from time to time relevant to job positions.

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