Call Center Staff

6 days ago

Pasig, National Capital Region, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full time ₱104,000 - ₱130,878 per year

JOB QUALIFICATIONS:

  • Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's Degree in any field.
  • We also accept Senior Highschool graduates with call center experience.
  • At least 2 years of experience for Call Center Staff.
  • Must have good communication and negotiation skills.
  • Willing to be assigned in Ortigas Center, Pasig City.
  • Can start as soon as possible.

JOB DESCRIPTION:

INBOUND

  • Make strategies in order to promote and offer products or services to patients, clients and customers through internal sales and marketing strategies (e.g. corporate presentation, up-selling, among others.)
  • Handle customer complaints received from social media and Shinagawa booking in a professional manner and ensure to endorse to concerned party accordingly
  • Analyze outputs of day-to-day inbound operations to provide marketing and sales teams with insights that may contribute to objectives
  • Answering queries, concerns, and complaints
  • Submit management report on concerns encountered and escalated, and follow-through to resolution
  • Manage appointment of patients for consultation, surgeries and other procedures to be done with the patient.
  • Maintain contact and build lasting relationships with patients to ensure that they are getting the type and quality of care they need
  • To provide explanation, guidance and advice to patients regarding their treatment and other complex medical information.
  • Ensure that qualified patients are converted into sales
  • Other tasks that Management may assign from time to time relevant to job positions.

OUTBOUND

  • Make outbound calls to prospect leads to be provided by the inbound agents gathered from all the online platforms.
  • An average of 20-30 daily calls should be achieved. The average time spent per client should be 10 to 15 minutes and at least 70 percent conversion to appointments.
  • Should offer the services to the customer and must set for an appointment as much as possible.
  • Must be able to listen to objections and handle them effectively to convert into an appointment.
  • Do a survey to check the satisfaction level of the old patients.
  • Generate more leads by acquiring referrals from the old patients out called.
  • Others tasks that Management may assign from time to time relevant to job positions.

  • Call Center Manager

    2 days ago

    Pasig, National Capital Region, Philippines Filglobal Call Center Inc. Full time ₱30,000 - ₱60,000 per year

    We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the...

  • call center agent

    2 weeks ago

    Pasig, National Capital Region, Philippines 3 PLEX INTERNATIONAL INC Full time

    About the role At 3 PLEX INTERNATIONAL INC', we are seeking a talented Call Center Agent to join our dynamic team at our Bridgetowne Site in Pasig City Metro Manila. As a full-time Call Center Agent, you will play a crucial role in delivering exceptional customer service and support to our valued clients.What you'll be doingRespond to incoming customer...

  • Call Center Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    As a Call Center Agent, you will be responsible for providing excellent customer support to clients via phone. You'll be part of a dynamic and friendly team, helping resolve customer inquiries, process requests, and provide solutions in a professional manner. This is a customer-centric role that focuses on delivering quality service and creating positive...

  • Call Center Quality Manager

    4 days ago

    Pasig, National Capital Region, Philippines Viventis Search Asia Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title:Call Center Quality ManagerHeadcount:2Locations:1 HC – Jupiter St., Makati1 HC – Frontera Verde, PasigWork Setup:Full OnsiteSchedule:Night ShiftExperience:Telco account experience preferred (not required)Career Path:Open to tenured Assistant Managers ready for the next levelRole OverviewThe Call Center Quality Manager will be responsible for...

  • Call Center Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines NEKSJOB ROCKWELL Full time ₱150,000 - ₱250,000 per year

    NEKSJOB ROCKWELL is hiring a Full time Call Center Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Call Center Associate

    4 days ago

    Pasig, National Capital Region, Philippines NEKSJOB ROCKWELL Full time ₱150,000 - ₱250,000 per year

    NEKSJOB ROCKWELL is hiring a Full time Call Center Associate role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Call Center Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines TaskUs Ortigas Pasig Full time ₱192,000 - ₱360,000 per year

    TaskUs Ortigas Pasig is hiring a Full time Call Center Representative role in Ortigas Center, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱16,000 - ₱30,000 per month TaskUs Ortigas is Hiring Join Our Financial Campaigns TodayLooking for a rewarding BPO...

  • Call Center Representative

    2 days ago

    Pasig, National Capital Region, Philippines Ibex Pasig Full time ₱192,000 - ₱264,000 per year

    Ibex Pasig is hiring a Full time Call Center Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱16,000 - ₱22,000 per month

  • Call Center Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines NEKSJOB PASIG Full time ₱144,000 - ₱360,000 per year

    NEKSJOB PASIG is hiring a Full time Call Center Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per month

  • Call Center Agent

    4 days ago

    Pasig, National Capital Region, Philippines TOTAL PERFORMANCE MANPOWER SUPPLY CORP Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking a talented Call Center Agent to join our dynamic team at TOTAL PERFORMANCE MANPOWER SUPPLY CORP'. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. This full-time position is based in Cebu City, Cebu, offering the flexibility of remote work options.What...