call center agent

2 days ago

Pasig, National Capital Region, Philippines 3 PLEX INTERNATIONAL INC Full time

About the role

At 3 PLEX INTERNATIONAL INC', we are seeking a talented Call Center Agent to join our dynamic team at our Bridgetowne Site in Pasig City Metro Manila. As a full-time Call Center Agent, you will play a crucial role in delivering exceptional customer service and support to our valued clients.

What you'll be doing

  • Respond to incoming customer inquiries and requests via phone, email, or chat channels in a friendly and professional manner
  • Troubleshoot and resolve customer issues efficiently, providing tailored solutions
  • Maintain accurate records of customer interactions and follow up as needed
  • Continuously update your product and service knowledge to provide accurate information to customers
  • Contribute to a positive team environment and collaborate with colleagues to ensure exceptional customer experiences
  • Adhere to company policies, procedures, and quality standards at all times

What we're looking for

  • Minimum 1 year of experience in a customer service or call center role
  • Excellent communication skills, both verbal and written, in English
  • Strong problem-solving and critical thinking abilities
  • Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously
  • Proficient in using computer systems and various software applications
  • A genuine passion for providing exceptional customer service and a commitment to exceeding customer expectations

What we offer

At 3 PLEX INTERNATIONAL INC', we are committed to creating a supportive and rewarding work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth. Our team-oriented culture and continuous learning initiatives will empower you to thrive and reach your full potential.

About us

3 PLEX INTERNATIONAL INC' is a leading provider of innovative call center solutions, serving a diverse range of clients across various industries. With a strong focus on delivering exceptional customer experiences, we are dedicated to building a talented team of professionals who share our passion for excellence. Join us and be a part of our exciting journey.

Apply now

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