Hardware Refund and Return Specialist

7 days ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

Job Overview:

  • WFH setup with company provided tools
  • Night Shift
  • Has 3 to 5 years of relevant experience

The main responsibilities of a HARDWARE REFUND & RETURN SPECIALIST include:

  • Customer Device Return Support:Assist field sales teams by managing customer requests related to reverse logistics, including generating and distributing return shipping labels.
  • Leasing Coordination:Validate the return and status of devices with external leasing vendors to ensure compliance and accurate record-keeping.
  • Buyout Quote Management:Process and deliver accurate customer buyout quotes upon request, supporting purchase decision-making and transitions.
  • Technical Follow-up:Follow up on customer support inquiries, including coordination with engineering for provisioning, deactivation, or device connection issues.
  • Hardware Partner Coordination:Redirect customers to appropriate hardware partners for issues outside the scope of the HaaS program, ensuring seamless resolution.
  • Cross-functional Collaboration:Work closely with internal teams including sales, engineering, and logistics to ensure operational efficiency and exceptional customer support.

To apply, you must be an expert on the following requirements:

  • 3 to 5 or more years of experience in customer support, logistics, sales operations, or a related field.
  • Strong organizational and multitasking abilities with attention to detail.
  • Excellent written and verbal communication skills.
  • Experience coordinating with external vendors or leasing partners is a plus.
  • Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
  • Comfortable working cross-functionally in a fast-paced, customer-driven environment.

It will also be favorable if you are knowledgeable in:

  • Knowledge of hardware lifecycle, provisioning, or hardware as a service models.
  • Experience in coordinating with technical teams or engineers.
  • Strong problem-solving and follow-up skills.

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