IT Specialist Store Support

7 days ago

Taguig, National Capital Region, Philippines Robinsons Supermarket Corporation Full time ₱250,000 - ₱500,000 per year

IT Specialist – Store Support

Job Summary

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Job Description

  • Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
  • Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
  • Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
  • Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
  • Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
  • Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Job Qualifications

  • Possesses a bachelor's degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
  • Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
  • Can explain technical concepts in a clear and understandable manner to end users.
  • Willing to do field work in different stores across the country.

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