Zoom: Hardware Support Specialist

7 days ago

Taguig, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

Hardware Support Specialist

Remote; Night Shift

Job Description:

The Hardware Support Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth experience for customers during device returns, buyouts, and ongoing technical support.

Job Responsibilities:

  • Customer Device Return Support:Assist field sales teams by managing customer requests related to reverse logistics, including generating and distributing return shipping labels.
  • Leasing Coordination:Validate the return and status of devices with external leasing vendors to ensure compliance and accurate record-keeping.
  • Buyout Quote Management:Process and deliver accurate customer buyout quotes upon request, supporting purchase decision-making and transitions.
  • Technical Follow-up:Follow up on customer support inquiries, including coordination with engineering for provisioning, deactivation, or device connection issues.
  • Hardware Partner Coordination:Redirect customers to appropriate hardware partners for issues outside the scope of the HaaS program, ensuring seamless resolution.
  • Cross-functional Collaboration:Work closely with internal teams including sales, engineering, and logistics to ensure operational efficiency and exceptional customer support.

Qualifications:

  • 3 to 5 or more years of experience in customer support, logistics, sales operations, or a related field.
  • Strong organizational and multitasking abilities with attention to detail.
  • Excellent written and verbal communication skills.
  • Experience coordinating with external vendors or leasing partners is a plus.
  • Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
  • Comfortable working cross-functionally in a fast-paced, customer-driven environment.

It will also be favorable if you are knowledgeable in:

  • Knowledge of hardware lifecycle, provisioning, or hardware as a service models.
  • Experience in coordinating with technical teams or engineers.
  • Strong problem-solving and follow-up skills.

  • IT Specialist – Hardware

    2 weeks ago

    Taguig, National Capital Region, Philippines J&T Express Full time ₱350,000 - ₱600,000 per year

    COMPANY DESCRIPTIONJ&T Express Philippines is a local courier service provider specializing in express delivery services and international logistics. The company is renowned for its corporate excellence, offering a range of services such as a mobile application, VIP platform, free door-to-door pickup, real-time order tracking, affordable shipping, 24/7...

  • Hardware Refund and Return Specialist

    7 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:WFH setup with company provided toolsNight ShiftHas 3 to 5 years of relevant experienceThe main responsibilities of a HARDWARE REFUND & RETURN SPECIALIST include:Customer Device Return Support:Assist field sales teams by managing customer requests related to reverse logistics, including generating and distributing return shipping labels.Leasing...

  • IT Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines JKS Tech Solutions Inc. Full time ₱600,000 - ₱800,000 per year

    Position: IT Support SpecialistDepartment: IT DepartmentReports to: IT SupervisorJob SummaryWe are looking for a skilled and proactive IT Support Specialist to join our IT team. The ideal candidate will be responsible for troubleshooting and maintaining hardware, software, and network systems while providing responsive support for incidents and service...

  • IT Specialist Store Support

    7 days ago

    Taguig, National Capital Region, Philippines Robinsons Supermarket Corporation Full time ₱250,000 - ₱500,000 per year

    IT Specialist – Store SupportJob SummaryResponsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.Job DescriptionAnalyzes and resolves application, hardware, and network concerns within the expected service levels and...

  • IT Support Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Betrnk Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a detail-oriented and proactive IT Support Specialist with a strong foundation in system administration. The role involves providing frontline technical support to end-users, maintaining IT infrastructure, and assisting with the administration of servers, networks, and cloud environments. The ideal candidate will have both excellent...

  • Live Stream Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp Full time ₱300,000 - ₱600,000 per year

    Job Summary:We are seeking a skilled and tech-savvy Livestream Specialist to lead the planning, setup, execution, and optimization of live video broadcasts across various digital platforms. The ideal candidate will have strong technical expertise in livestreaming software and hardware, creative problem-solving skills, and the ability to work under pressure...

  • IT Support Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Systemantech Full time

    1) Provide technical support for desktops, laptops, printers,monitors, and other hardware peripherals. Install, configure, andtroubleshoot software applications, operating systems, andupdates.2) Diagnose and resolve hardware and software problems,including hardware failures, software glitches, and connectivityissues. Escalate complex problems to higher-level...

  • Training Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Training Specialist at @Specialist', you will be responsible for developing and delivering engaging training programs to upskill our employees. This is a full-time position based in Taguig City, Metro Manila, and you'll be joining our dedicated Human Resources & Recruitment team.What you'll be doingDesign and develop innovative training...

  • Collection Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...

  • Asset Management Specialist

    5 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Asset Management SpecialistRemote; Night ShiftJob Description:The Asset Management Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth...