Client Support Specialist
4 days ago
QUALIFICATIONS
- Minimum of 1-year relevant work experience in client support or a related field
- Open to working on-site during night shifts and rotating schedules
- Proficient in English with strong verbal and written communication skills
- Tech savvy and proficient in utilizing MS Office, G Suite, CRM Systems (Zendesk) and the likes
- Willing to do extended working hours every month-end (Paid Overtime)
- A team player and is motivated to get things done
- Organized, detail-oriented and can multi-task
- Commitment to providing exceptional customer service and maintaining a positive attitude at all times
- Willing to start ASAP
JOB DESCRIPTION
- Consistently delivering exceptional customer service experiences to account holders from the US and Canada markets
- Acknowledging and responding promptly to clients' inquiries via calls, live chats and/or emails
- Guiding customers through order taking, troubleshooting and/or navigating through company sites
- Reviewing client accounts, providing updates and information about billing, shipping, refunds, and other account-related items
- De-escalating situations involving clients with concerns and/or offering further support
- Ensuring customer satisfaction by building engagement to going the extra mile
- Taking part in designated projects (Call-out projects, Subscription revivals, etc.) within the specified timeline
Job Type: Full-time
Pay: Php25, Php30,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Application Question(s):
- Are you willing to work onsite and in a graveyard shift?
- Do you have experience in the BPO industry? If yes, how many years?
Education:
- Bachelor's (Preferred)
Experience:
- Client Support Specialist: 1 year (Required)
Work Location: In person
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