Client Support Specialist

2 days ago

Taguig, National Capital Region, Philippines Aickman and Greene Full time ₱360,000 per year

QUALIFICATIONS

  • Minimum of 1-year relevant work experience in client support or a related field
  • Open to working on-site during night shifts and rotating schedules
  • Proficient in English with strong verbal and written communication skills
  • Tech savvy and proficient in utilizing MS Office, G Suite, CRM Systems (Zendesk) and the likes
  • Willing to do extended working hours every month-end (Paid Overtime)
  • A team player and is motivated to get things done
  • Organized, detail-oriented and can multi-task
  • Commitment to providing exceptional customer service and maintaining a positive attitude at all times
  • Willing to start ASAP

JOB DESCRIPTION

  • Consistently delivering exceptional customer service experiences to account holders from the US and Canada markets
  • Acknowledging and responding promptly to clients' inquiries via calls, live chats and/or emails
  • Guiding customers through order taking, troubleshooting and/or navigating through company sites
  • Reviewing client accounts, providing updates and information about billing, shipping, refunds, and other account-related items
  • De-escalating situations involving clients with concerns and/or offering further support
  • Ensuring customer satisfaction by building engagement to going the extra mile
  • Taking part in designated projects (Call-out projects, Subscription revivals, etc.) within the specified timeline

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you willing to work onsite and in a graveyard shift?
  • Do you have experience in the BPO industry? If yes, how many years?

Education:

  • Bachelor's (Preferred)

Experience:

  • Client Support Specialist: 1 year (Required)

Work Location: In person

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