CSR for Fashion/Apparel Account

1 week ago


Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year
Overview

Serve as the sole customer support agent for a swimwear brand, managing inquiries via email, chat, social DMs, and reviews. Handle order edits, refunds, returns, chargebacks, and liaise with warehouse and eCommerce teams. Maintain documentation and QA AI-generated responses to uphold brand tone.

Tools Used

Salesforce Service Cloud, Copilot Draft, Magento, Braintree, PayPal, Brandfolder, Microsoft Office

Key Responsibilities
  • Respond to customer inquiries and reviews
  • QA AI-generated responses
  • Process refunds, returns, and chargebacks
  • Maintain knowledge articles and workflows
  • Liaise with warehouse and eCommerce teams
  • Provide weekly reports and customer insights
Requirements
  • 4+ years in customer service (eCommerce/fashion preferred)
  • Strong written English and brand tone alignment
  • Experience with Salesforce, Magento, Braintree/PayPal


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