Academic Customer Service Officer

2 weeks ago

Taguig, National Capital Region, Philippines Chelson Gordon Consultancy Full time ₱250,000 - ₱500,000 per year

Company Description

Chelson Gordon Consultancy (CG) is an international consultancy firm specialised in RTO services with a global impact across 7 countries. With over a decade of industry experience, our talented team provides top-notch consultancy services to ensure timely and effective solutions for our business partners.

About this position

We are looking for a friendly, reliable, and customer-focused Academic Customer Service Officer based in the Philippines.

You'll be the first point of contact, helping customers resolve inquiries with professionalism, empathy, and efficiency.

This is a great opportunity to work in an international role supporting a respected brand while gaining exposure to Australian business culture and standards.

Role Description

  • Respond to customer inquiries via phone, email, or live chat in a timely and courteous manner
  • Provide accurate information about products, services, orders, or troubleshooting steps
  • Log and track issues, ensuring timely follow-up and resolution
  • Escalate complex issues to relevant internal teams when necessary
  • Maintain up-to-date knowledge of company offerings and policies
  • Deliver a consistent, high-quality customer experience in line with Australian expectations
  • Meet individual and team KPIs (e.g., response time, satisfaction ratings)

Qualifications

  • Bachelor degree in any field.
  • Prior experience in customer service, call centre, or help desk roles preferred
  • Strong problem-solving skills and a positive, empathetic attitude
  • Basic computer skills, with familiarity in email, CRMs, and live chat tools
  • Able to work independently and as part of a remote team
  • Able to work early morning shift.

Preferred Skills:

  • Experience serving Australian or international customers
  • Ability to multitask and prioritise in a fast-paced environment

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