Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Global Play Hub Innovation Corp. Full time ₱180,000 - ₱360,000 per year

Location: Makati/ BGC

Job Responsibilities

  • Handle customer inquiries through phone, email, chat, or other communication channels in a timely and professional manner.
  • Assist customers with account information, transactions, technical issues, and general concerns.
  • Record and update customer interactions and feedback in the system accurately.
  • Escalate complex issues to the appropriate departments when necessary.
  • Follow company policies and standard operating procedures in resolving customer issues.
  • Identify recurring issues and suggest process improvements to enhance customer experience.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Meet performance targets, including response time, resolution rate, and customer satisfaction scores.

Qualifications

  • Bachelor's degree or equivalent work experience preferred.
  • At least 1–2 years of experience in customer service or a related field.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and multitasking abilities.
  • Proficient in using customer service software, CRM systems, and Microsoft Office tools.
  • Ability to work in a fast-paced environment and handle high volumes of inquiries.
  • Willingness to work on shifting schedules, weekends, or holidays as needed.

Work hours: 8 hours/day, shifting schedule (including regular and special non-working holidays); 4 days off per month

Job Types: Full-time, Fresh graduate

Pay: Php21, Php22,000.00 per month

Benefits:

  • Company Christmas gift
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you available to work on public holidays?
  • Are you open to working six (6) days a week?
  • Are you willing to work on a shifting schedule?
  • Are you open to being assigned to the BGC office?

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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