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Administrator, Learning

2 weeks ago

Manila, National Capital Region, Philippines White & Case LLP Full time $40,000 - $60,000 per year

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

Working as part of the tight-knit Manila team, you will assist offices of the Firm in their training administration activities. Flexible in your approach you will be keen to develop your professional knowledge and relationship building with the Stakeholders in a fast-paced and stimulating working environment.

Being based in Manila, you will be responsible for receiving, verifying, inputting and processing learning and development information assigned and requested by supervising manager and/or stakeholders based on agreed and communicated process guidelines. Provide customer service by receiving and responding to ad hoc queries and requests on a need basis coming from Learning and Development Team.

Our Functional Area

Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.

Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.

We're proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

Duties and Accountabilities1

To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements are representative of knowledge, skill and ability required for the role.

Maintain And Update Employee Record Using The Learning Management System (LMS) And Support End-to-end Training Administration Processes Which Includes, But Not Limited To The Following

  • Pre-event: send out calendar invitations and reminders to training participants, update training event information, secure training delivery resources (generation of attendance sheet and acceptance reports, circulate room information through updating calendar invites, and distribution of training materials).
  • Post-event: process attendance sheets, send out feedback requests, gather feedback responses, issue training certificates, and create reports.
  • Creation and management of eLearning courses
  • Record external training courses and upload certificates to employee's training records
  • Participate in functional testing for system configuration changes, upgrades/enhancements, and patches and act as Tier 1 support for LMS technical issues
  • HR Case Management System Administration. Create cases and respond to ad hoc queries from employees. Provides input for Knowledge Management within the team (including creation and ownership of documentation/job aids), sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
  • Perform other job-related duties as assigned including providing coverage to tasks assigned

Qualifications

  • Bachelor's/College Degree
  • Minimum of 1-3-year general administrative experience
  • Customer Service skills required for the position
  • Excellent communication skills – written and verbal – and ability to work at all levels
  • Working knowledge of ServiceNow and Microsoft Office tools (Outlook, Excel, PowerPoint, and Word)
  • Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up

Location & Reporting

  • This role is based in Manila.
  • This role reports to Manager, HROD

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.