Advisor, Learning

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

White & Case Global Operations Center (Manila) LLP is seeking a Learning and Development Advisor to provide support in the development and execution of a learning and development initiatives that meets the most critical needs of the organization. The role requires significant collaboration within managing training events and administering them in the Firm's LMS.

Our Functional Area

Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.

Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.

We're proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

Duties and Accountabilities1

• Act as a subject matter expert and advisor in managing users, workflows and functionality, working with the HR Operations team on the integration with the HR information system (HRIS), and liaising with the provider where needed.
• Receive, verify and process requests for all transactional and logistical support in the implementation of all training related activities of the Firm
• Manage work instructions by ensuring new processes and process changes are documented and properly executed by the team.
• Serve as central point of contact and first level escalation for L&D related inquiries, advising necessary course of action within her level of expertise.
• Effective management of team mailbox, triaging and ensuring tickets are addressed in a timely manner and closely monitor and close aging requests
• Be involved in discussions with HR Operations and HRIS regarding the development and improvement of new process, ensuring alignment to HRSS L&D processes.
• Conducts training to onboard joiners, upskilling of team members
• Participate in the element of metrics monitoring and reporting, with a focus on analyzing the impact of team performance and outcomes.
• Collaborate with other functions on process alignment and improvement.
• Handles escalation, identify possible issues and propose recommendation.

Qualifications

• Bachelors degree graduate
• Strong attention to detail and clear passion for learning and has proven experience operating in a dedicated L&D role.
• Proficient in Microsoft Office Word and Excel
• Excellent communication skills, both written and oral in English
• Exceptional determination, self-motivation and interpersonal skills and resolve
• Team Player and demonstrates professional, sound judgement; can think critically, objectively and strategically
• Excellent organisational and project management skills
• Open to rotating shifts

Location & Reporting

• This role is based in Manila.
• This role reports to Manager, HROD

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.