Rewards Administrator

Pearson Background

Pearson is the world's leading learning company. Our education business combines 150 years of experience in publishing with the latest learning technology and online support. We are also part of the wider Pearson family which includes Global English and the Financial Times.

We provide education and assessment services in more than 70 countries. Our courses and resources are available in print, online and through multilingual packages, helping people learn whatever, wherever and however they choose.

At Pearson, we take learning personally. Every day our work helps learning flourish, and wherever learning flourishes, so do people.

HR Operations Background

Pearson is entering an exciting time in respect of the delivery of HR services to our employees. We are building a Global HR Operations function, Tier Two function, a key element of which is our move towards a shared services environment where we will deliver high quality HR services globally. Within our shared service teams we are looking for high performing HR professionals who will act as the first point of contact for our employees and who will drive consistency, accuracy and an outstanding level of service at all times. These teams will be the driving force behind Pearson moving into our new HR service delivery model. For successful candidates this role provides a unique opportunity to join Pearson at the very start of this journey and help us build and shape how we deliver services to our employees and add value to the business.

Role Overview & Purpose

The Rewards Administrator manages Tier 2 administrative transactions in the HR System (Fusion). Administrators are also responsible in ensuring they process their cases timely, correctly, and adhere to all performance requirements.

The role will report to the Assistant Manager - Reward and will work closely with other HR SSC Teams (especially Tier 1)

Job Description

• Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broad HR related processes and systems
• Processes HR transactions in Fusion and other HR technologies, as requested
• Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g HR Operational Reports, Processing of requests more than 10 entries via Mass Upload etc.)
• Leverages knowledge management solutions to complete inquiries and transactions
• Works to meet expected service levels and business performance goals
• Escalates client service issues to the appropriate party
• Documents all cases in the case management system
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices
• Demonstrate empathy to the colleague's situation and speaks in a manner/tone the colleague can understand and relate with
• Supports change programs and initiatives. Develops understanding of HR operations
• Participates in scheduled and ad hoc training to improve HR and business acumen
• Supports colleague engagement and cultural programs and initiatives
• Performs special projects and related duties, as assigned
• Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels
• Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

Candidate Profile

• Graduate of a 4-year course
• Very good to excellent English communication skills
• Quick study
• Ability to multi-task
• Amenable to work on a shifting schedule

Internal Relationship

• Employees and Managers (plus other people groups)
• Shared Service Center organization (Satellite HR SSC included)
• IT / HRIS
• Consultants

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