Hotel Reservation Account

7 days ago


Manila, National Capital Region, Philippines Sapient Solution NCR Full time

Customer Service Representative – Hotel Reservations

Metro Manila | Onsite

Sapient

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to assist guests with booking inquiries, changes, and cancellations. Provide accurate information and ensure a smooth guest experience.

Responsibilities:

Handle inbound inquiries via phone, chat, or email

Provide information on hotel availability, pricing, and amenities

Assist guests with bookings, modifications, and cancellations

Document interactions and reservation details

Escalate complex issues to supervisors

Maintain service quality and satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and processes

Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay with incentives

Career growth and mentorship opportunities

Exposure to hospitality accounts in a supportive environment

Apply Now

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Paid training

Work Location: In person



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