Reservations Supervisor

2 days ago

Manila, National Capital Region, Philippines Kingsford Hotel Manila Full time

Company Description

Kingsford Hotel Manila, Megaworld's newest hotel destination, is strategically located inside the vibrant Entertainment City. It houses 529 rooms, three dining outlets, and a 300-person function hall, all designed for a majestic travel lifestyle. The sophisticated, minimalist, and straightforward design of its 18 stories exudes a cosmopolitan vibe for the urban traveler.

Role Description

This is a full-time on-site role for a Reservations Associate, located in Manila. A reservations supervisor oversees daily operations of the reservations department to ensure efficient booking processes, accurate information, exceptional customer service, and revenue optimization. This role coordinates with front office, sales, marketing, and operations teams to ensure smooth communication and maximize occupancy or service utilization.

Qualifications

  • Strong leadership and team-management abilities.
  • Excellent communication and customer service skills.
  • Proficiency with reservation software, CRM tools, and Microsoft Office.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and maintain accuracy under pressure.
  • Knowledge of yield management and revenue optimization principles (preferred).
  • Organized, detail-oriented, and able to meet deadlines.

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