Front Office Supervisor

2 weeks ago

Manila, National Capital Region, Philippines Hotel Benilde Full time

Company Description

Hotel Benilde Maison De La Salle in Malate, Manila, Philippines offers an elegant and stylish accommodation experience, featuring renovated rooms equipped with state-of-the-art amenities such as 40-inch LED Smart TVs, free high-speed Wi-Fi, and automated service-calling systems. This hotel is committed to sustainable practices and provides facilities including a plunge pool, gym, and a 24-hour business center, catering to both business and leisure travelers. Its strategic location offers convenience, being a short distance from the airport and iconic Manila attractions like Malate Church, Rizal Park, and the Cultural Center of the Philippines. Hotel Benilde strives to provide a seamless and enriching experience for its guests.

Role Description

This full-time, on-site role of Front Office Supervisor is based in Metro Manila. The position involves overseeing front desk operations, supervising staff, ensuring excellent customer service, and managing reservations. The Front Office Supervisor will work to create a welcoming and efficient environment for guests while maintaining operational standards and resolving any issues that may arise during their stay. The role also includes collaboration with other departments to enhance the guest experience.

Qualifications

  • Strong Supervisory Skills, including team management and task delegation
  • Experience in Receptionist Duties and Reservations management
  • Proficiency in delivering exceptional Customer Service and resolving guest concerns
  • Excellent Communication skills, both written and verbal, to interact effectively with guests and team members
  • Familiarity with hotel operations and systems is a plus
  • Ability to handle multiple tasks efficiently and maintain a positive attitude under pressure
  • Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred

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