HR Generalist

2 days ago

Iloilo City, Western Visayas, Philippines Caring One Iloilo Inc Full time ₱420,000 per year

Job Purpose:

The HR Generalist will play a key role in supporting Caring-One's "People First" philosophy by managing core HR functions such as recruitment, employee relations, timekeeping and attendance, compliance, benefits administration, and engagement programs. This role requires a proactive, detail-oriented professional who can balance compliance with Philippine labor laws and DOLE regulations, while ensuring a supportive employee experience in a healthcare BPO environment.

Key Responsibilities

Recruitment & Onboarding

  • Manage end-to-end recruitment, from job posting to candidate selection.
  • Conduct pre-employment checks and ensure proper documentation of new hires.
  • Facilitate onboarding and orientation to align new employees with company culture and compliance standards.

Employee Relations & Engagement

  • Address employee concerns and mediate workplace conflicts with fairness and confidentiality.
  • Support implementation of employee engagement programs, wellness initiatives, and recognition activities.
  • Promote a positive and inclusive workplace culture.

Attendance, Timekeeping & Payroll Support

  • Monitor and validate attendance, tardiness, and leave records, ensuring accuracy in payroll processing.
  • Support the rollout and enforcement of attendance-related policies (e.g., PTO, AWOL, progressive discipline).
  • Provide data-driven reports on attendance trends to guide operations management.

Compliance & HR Administration

  • Ensure compliance with Philippine labor laws, DOLE reporting requirements, and company policies.
  • Maintain accurate and confidential employee records, contracts, and disciplinary actions.
  • Support Occupational Safety and Health (OSH) compliance in coordination with the Safety Officer.

Learning & Development

  • Assist in identifying training needs and coordinate employee development initiatives.
  • Support HR-led training on policies, compliance, and workplace conduct.

HR Projects & Continuous Improvement

  • Collaborate with the management on process improvements and policy rollouts.
  • Contribute ideas to improve HR practices that enhance employee satisfaction and retention.
  • Act as a point of contact between HR and Operations for people-related initiatives.

Qualifications

  • Bachelor's degree in Human Resources, Psychology, Business Administration, Liberal Arts, or related field.
  • At least 2–3 years of HR experience, preferably in a BPO or healthcare-related industry.
  • Strong knowledge of Philippine Labor Code, DOLE compliance, and standard HR practices.
  • Excellent interpersonal, conflict resolution, and communication skills.
  • Proficiency in MS Office and HRIS systems is an advantage.
  • Highly organized, detail-oriented, and capable of managing multiple priorities.

Working Conditions:

  • This is a site-based role, aligned with the night shift schedule (8 PM – 5 AM, Monday to Friday) to support BPO operations.
  • Serves as the sole HR representative on-site and is expected to operate as an independent contributor with minimal supervision.
  • Reports directly to the General Manager, with dotted-line coordination to Operations Management for attendance and employee relations.
  • May require occasional extended hours for audits, DOLE inspections, or urgent employee relations cases.
  • Expected to manage end-to-end HR functions independently, from recruitment to compliance, while ensuring timely reporting to leadership.
  • Must be capable of handling confidential information with integrity, discretion, and sound judgment, as the primary HR point of contact for all employees at the site.

Job Type: Full-time

Pay: From Php35,000.00 per month

Work Location: In person

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