Client Success Specialist

Amped HQ is growing fast—and we're on the lookout for top-tier talent.

We're not just building a company; we're reshaping what it means to work in outsourcing. With exceptional client and employee retention, Amped HQ is setting a new standard in the industry—combining world-class talent, strong leadership, and cutting-edge systems in an environment that values real relationships, continuous growth, and a whole lot of fun.

Our core values—People First, Innovation, and Growth—are more than just words. At Amped HQ, you'll work closely with senior leaders, gain access to industry-leading tools and resources, and have the opportunity to upskill in the areas that matter most to you. If you're driven, curious, and ready to grow, we want you on our team.

About the Role

We are seeking an experienced Customer Success Specialist who thrives in a high-volume, offshore setting. This role requires a proven leader who can manage multiple client accounts, oversee large-scale teams, and deliver consistent results while building strong, long-term relationships with clients across Australian, New Zealand, US, and United Kingdom markets.

As a key partner to our clients, you will be responsible for driving retention, growth, and satisfaction by ensuring operational excellence, proactive communication, and strategic client engagement.

Responsibilities

• Serve as the primary point of contact for multiple client accounts across diverse industries.
• Build trust-based relationships with clients at all levels, from HR and Operations to C-Suite executives.
• Anticipate client needs, address escalations promptly, and proactively identify opportunities for account growth and retention.
• Manage and support 30–50 FTEs across multiple client accounts.
• Oversee performance management, coaching, and engagement initiatives to maintain high employee satisfaction and retention.
• Partner with internal operations to ensure staffing, workforce planning, and SLAs/KPIs are consistently met.
• Track and report on client and team performance, including utilization, SLA adherence, and health metrics.
• Present data-driven insights and recommend solutions that balance client needs with operational realities.
• Lead client meetings and business reviews with clarity and confidence.
• Tailor communication styles to regional preferences (e.g., direct US vs. collaborative AU/NZ).
• Act as a bridge between clients and internal teams, ensuring alignment and transparency.

Requirements

• At least 2-3 years in a Customer Success, Account Management, or Operations role within a BPO, SaaS, or offshore environment
• Demonstrated success working with Australian, New Zealand, US, and United Kingdom clients.
• Proven ability to manage 30–50 FTEs across multiple accounts.
• Exceptional written and verbal English; able to handle escalations and present with confidence.
• Skilled in SLA tracking, KPI management, workforce planning, and CRM/ticketing tools (HubSpot, Salesforce, Zendesk, etc.).
• Customer-centric, proactive, and solutions-driven with a strong ownership mentality.
• Willingness to adjust schedule to meet global client needs.

What's in it for you?

Amped HQ is growing and taking a different approach to outsourcing. With a young leadership team and a focus on delivery, the shackles are off when it comes to planning your day. We prioritize, we deliver, we have fun, and we support one another. Our company goes above and beyond for their employees to ensure that there are:

• Permanent work-from-home
• Complete WFH equipment provided
• Great career development opportunities
• Energetic international team
• Cultural focus on staff health and wellness
• Close proximity to senior management
• Focus on personal development and growth
• Monthly gratitude event

The application process consists of screening, an initial interview with the recruitment team, and a final interview with our Client Success Manager. Hit the Apply button if you are interested and want to learn more.

We look forward to meeting you