
Client Support Specialist
4 days ago
Role Overview:
· Assisting clients with their Australia visa applications
· Communicating and consulting clients on their eligibility for Australia visa programs
· Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs
· Monitoring and communicating the progress of clients' application status and ensuring all documents are valid and/or updated
· Respond to client queries promptly during the application process
· Taking ownership of clients' applications from initiation to visa outcome
· Submission of clients' applications with accurate and complete information and documentation in a timely manner
· Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs
· Be the subject matter expert in Australia visa programs
· Continuous research on Australia migration policies and assessing the impact on the company and clients
· Maintaining the company's data library for seamless retrieval and reference to client files
· Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company's service standards
Skills and Competencies:
· Bachelor's Degree and above
· Excellent command of spoken and written English
· At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry
· Superb attention to detail and accuracy
· Strong multi-tasking and organizational skills
· Demonstrate a professional, proactive, and mature demeanor
· Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team
· Knowledge of Australian temporary and permanent visa programs (e.g., TSS, 189, 190, 491)
· Experience with ImmiAccount and SkillSelect platforms is highly desirable
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