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Client Success Specialist

2 weeks ago

Manila, National Capital Region, Philippines Tech Care Inc. Full time $104,000 - $130,878 per year
Key Responsibilities:

  1. Client Relationship Management

  2. Serve as the primary point of contact for assigned clients after onboarding.

  3. Build and maintain strong, long-term client relationships.

  4. Client Support and Issue Resolution

  5. Respond to client inquiries in a timely and professional manner.

  6. Collaborate with internal teams to resolve issues and ensure client satisfaction.

  7. Onboarding and Training

  8. Assist new clients with onboarding and provide training on how to effectively use the company's products or services.

  9. Ensure clients are properly set up and equipped to meet their goals.

  10. Proactive Engagement

  11. Conduct regular check-ins with clients to monitor usage, gather feedback, and address potential concerns.

  12. Identify opportunities to improve the client experience and increase product adoption.

  13. Retention and Account Growth

  14. Support efforts to retain clients and reduce churn.

  15. Identify upsell or cross-sell opportunities and coordinate with the sales team as needed.

  16. Data and Reporting

  17. Track and analyze client activity, usage trends, and satisfaction metrics.

  18. Prepare reports on client health and success metrics.

  19. Internal Collaboration

  20. Work closely with Sales, Product, and Support teams to communicate client needs and advocate on their behalf.

  21. Provide feedback to internal teams to help improve product offerings and processes.