Client Support Specialist

4 days ago

Taguig, National Capital Region, Philippines Unicity International Full time ₱25,000 - ₱30,000 per year

What We Seek?

We are looking for a dynamic
Client Support Specialist
to join our pioneer in-house customer service team supporting the Unicity Americas region. This role goes beyond traditional customer service as you will have the opportunity to be trained, grow your skills, and engage with clients through a variety of platforms and projects. Success in this role comes from being efficient, adaptable, and eager to learn a variety of skills, with a strong focus on multitasking and being tech-savvy.

In this role, you will help create meaningful customer experiences by engaging with account holders across multiple platforms including calls, emails, live chat, and social channels.

The Daily Activities:

  • Consistently delivering exceptional customer service experiences to account holders in the US and

Canada markets.

  • Responding promptly to account holders' inquiries across multiple channels, with primary focus on

handling inbound calls and emails daily, with the upcoming integration of live chat and social media support.

  • Guiding customers through order taking, troubleshooting, and navigation of company websites.
  • Reviewing client accounts and providing updates on orders, subscriptions, shipping, refunds, and other

account-related matters.

  • De-escalating situations involving client concerns and offering further support as needed.
  • Participating in designated projects (e.g., call-out campaigns for newly launched products,

subscription retention, etc.) in line with set guidelines and timelines.

  • Ensuring customer satisfaction by fostering strong engagement, providing above-and-beyond

support, and actively embodying Unicity's purpose to help people Feel Great and Make Life Better with a proactive and positive approach.

The Must-haves:

  • At least 1 year of relevant work experience in client support or a related field.
  • Earned a college degree in Business and Administration, Marketing, Health Sciences, or other related

degrees.

  • Strong proficiency in English, with excellent verbal and written communication skills.
  • Tech-savvy, with working knowledge of MS Office, G Suite, CS-related Platforms (e.g., RingCX, Slack,

etc.), and similar tools and channels.

  • Flexibility to work on-site during night shifts and rotating schedules, including weekends and

holidays (PH & US holidays).

  • Willingness to extend hours during month-end closing (with paid overtime).
  • Consistent and reliable in attendance, with a strong commitment to reporting on time and following

work schedules.

  • A collaborative team player who is proactive and motivated to deliver results.
  • Highly organized, detail-oriented, and capable of handling multiple tasks efficiently.
  • A strong commitment to delivering exceptional customer service while maintaining a positive and

professional attitude.

  • Availability to start immediately.

What We Offer:

  • In-house Customer Service Department
  • Competitive salary package ranging from Php25,000 to Php30,000 (depending on skills and

experience)

  • US and PH Holiday Pay
  • Standard Night Differential Pay and Overtime Pay, in accordance with DOLE guidelines
  • HMO coverage for the principal enrollee, Group Life Insurance, and Health & Wellness Product

Credits (after 3 months of employment)

  • Vacation and Sick Leave Credits (upon regularization)
  • Career growth opportunities and performance-based incentives

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