client support specialist

1 week ago

Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱800,000 - ₱1,200,000 per year

About the role

As a Client Care Specialist at Megaworld Corporation, you will be the first point of contact for our valued customers, providing exceptional customer service and support. In this full-time role based in Taguig City, Metro Manila, you will play a vital part in ensuring our clients' needs are met efficiently and effectively.

What you'll be doing

  • Responding to incoming customer inquiries and requests via phone, email, and chat
  • Providing accurate and timely information to customers about our products and services
  • Troubleshooting and resolving customer issues with professionalism and empathy
  • Documenting customer interactions and maintaining detailed records
  • Escalating complex or unresolved cases to the appropriate team members
  • Identifying opportunities to enhance the customer experience and suggest improvements
  • Adhering to company policies and procedures to ensure a consistent level of service

What we're looking for

  • Proven experience in a customer service or call center role. (Fresh graduates are welcome to apply)
  • Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  • Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
  • Proficiency in English, both written and verbal
  • Conversational level English proficiency is required for effective customer communication
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • A commitment to providing exceptional customer service and a genuine interest in helping others

What we offer

At Megaworld Corporation, we are dedicated to creating an inclusive and rewarding work environment for our employees. We offer a range of benefits, including:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance coverage
  • Opportunities for career advancement and professional development
  • Flexible work arrangements and a focus on work-life balance
  • Team-building activities and social events to foster a positive company culture

About us

Megaworld Corporation is a leading real estate developer in the Philippines, known for its innovative and world-class projects. With a strong commitment to excellence and sustainability, we strive to create exceptional living and working experiences for our customers. Join our team and be part of our continuous growth and success.

Apply now for the Client Care Specialist role and become an integral part of the Megaworld Corporation family.

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