Client Support Specialist

6 days ago

Taguig, National Capital Region, Philippines Megaworld Corporation Full time $104,000 - $130,878 per year

We're always on the lookout for great talent who can make an impact in our company.

Take a MEGA leap in your career.

Join our growing company as a Client Support Specialist (Shared Services)

Qualifications:

  • A graduate of any 4-year course
  • With at least 6 months of work experience in the BPO industry handling after sales concerns. Fresh graduates are also encouraged to apply.
  • Willing to be assigned in BGC, Taguig or Eastwood.
  • Willing to work on a shifting schedule, weekends, and/or holidays
  • With good communication skills

Responsibilities:

  • Provide resolution-based interaction and deliver accurate information and updates to clients
  • Provide assistance to partner teams in answering/addressing general inquiries or concerns of the clients
  • Coordinate with partner team for timelines and updates on accounts
  • Ensure timely delivery of residential client requests and resolution of complaints.
  • Prepare the Ticket reference number in all interactions received. Provide the status and close all transactions in a timely manner.
  • Can handle multiple tasks simultaneously.
  • Update all monitoring reports.

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