Client Support Specialist
6 days ago
We're always on the lookout for great talent who can make an impact in our company.
Take a MEGA leap in your career.
Join our growing company as a Client Support Specialist (Shared Services)
Qualifications:
- A graduate of any 4-year course
- With at least 6 months of work experience in the BPO industry handling after sales concerns. Fresh graduates are also encouraged to apply.
- Willing to be assigned in BGC, Taguig or Eastwood.
- Willing to work on a shifting schedule, weekends, and/or holidays
- With good communication skills
Responsibilities:
- Provide resolution-based interaction and deliver accurate information and updates to clients
- Provide assistance to partner teams in answering/addressing general inquiries or concerns of the clients
- Coordinate with partner team for timelines and updates on accounts
- Ensure timely delivery of residential client requests and resolution of complaints.
- Prepare the Ticket reference number in all interactions received. Provide the status and close all transactions in a timely manner.
- Can handle multiple tasks simultaneously.
- Update all monitoring reports.
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