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Client Success Administrator
2 weeks ago
Amped HQ is growing fast
We need the best of the best to come and contribute to our staff & clients.
With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional growth, and opportunities all in a fun environment has Amped HQ taking outsourcing & the industry norm to a new level.
With our core values being, people first, innovation, and growth, you will have close proximity to senior management, access to powerful tools and resources, and growth opportunities for you to up skill in areas of your choice.
Our client offers a comprehensive suite of retail and digital commerce services capable of addressing the full range of functional needs of high-performing B2C and B2B organizations.
As a Client Success Administrator, you'll provide essential support to our Client Success Managers (CSMs) to ensure the seamless delivery of client projects. You will help bridge the gap between client expectations and internal delivery by maintaining project workflows, translating briefs into actionable tasks, supporting communication and tracking progress across multiple touchpoints.
This role is ideal for someone with strong attention to detail, a collaborative mindset and a passion for process and communication excellence.
How you contribute to the big picture
Collaborate with Client Success Managers
- Work closely with onshore Client Success Managers
- Align on project goals, timelines, and task prioritisation
- Serve as a liaison between internal teams and client-facing teams
What success looks like:
- Consistent, timely collaboration and knowledge sharing
- Fewer project blockers or delays due to misalignment
- Improved internal coordination and client satisfaction
Manage Projects in PM Tools
- Set up and manage tasks in Wrike, Teamwork or similar tools
- Allocate work to the appropriate team members
- Keep task lists organised and updated
What success looks like:
- Projects are clearly structured with well-defined responsibilities
- Tasks are easy to track and access by team members
- PM tools reflect the real-time status of ongoing work
Drive Sprint Execution
- Use sprint planning to organise upcoming work
- Monitor burn down rates and task progression
- Adjust workloads and priorities to meet sprint goals
What success looks like:
- Sprint goals are consistently met or exceeded
- Any at-risk tasks are flagged early and resolved collaboratively
- Sprint metrics show healthy progress and balanced workload
Translate Technical Briefs
- Take in technical briefs from Client Success Managers or clients
- Add details or examples to ensure development team understanding
- Turn briefs into clear, actionable tasks
What success looks like:
- Developers receive complete, easy-to-follow task descriptions
- Fewer clarification requests or rework from the development team
- Tasks move into development without bottlenecks
Handle Estimates & QA Prep
- Review and confirm developer time estimates
- Send estimates to clients for approval
- Conduct post-QA reviews and prep tasks for deployment
What success looks like:
- Estimates are accurate and aligned with scope
- Clients approve work quickly due to clarity
- Post-QA tasks are error-free and client-ready
Track Tasks & Documentation
- Monitor task progress against SLAs
- Ensure documentation is complete and up to date
- Flag issues or delays proactively
What success looks like:
- SLAs are met or exceeded
- Stakeholders have visibility into task status and next steps
- Well-maintained documentation supports team efficiency
Communicate Clearly
- Use written English effectively in Slack, Wrike, Teamwork, etc.
- Ensure all communication is clear, professional, and complete
- Support internal reviews and client updates
What success looks like:
- Stakeholders understand updates and next steps without follow-up
- Written messages require minimal clarification
- Internal reviews catch and fix errors before client delivery
Skills, qualifications and competencies required to be great at this role
- Strong collaboration and interpersonal communication skills
- Proficient in Wrike, Teamwork, or similar project management tools
- Understanding of agile principles, sprint planning, and burn down charts
- 3-5 years of experience in project management or sprint planning
- Excellent communication skills in English, both written and verbal
- Ability to write and communicate clearly in English for both internal and client-facing contexts
- Experienced in interpreting and enhancing technical briefs
- 3+ years of experience in interpreting and enhancing technical briefs
- Comfortable reviewing development estimates and preparing work for client deployment
- Highly detail-oriented with strong organisational and documentation skills
- Committed to meeting deadlines and adhering to service-level agreements
What's in it for you?
Amped HQ is growing and taking a different approach to outsourcing. With a young leadership team and a focus on delivery, the shackles are off when it comes to planning your day. We prioritize, we deliver, we have fun and we support one another. Our company goes above and beyond for their employees to ensure that there are:
- Permanent work from home
- Complete WFH equipment
- HMO coverage
- Statutory Mandatory Benefits (SSS, Pag-IBIG, Philhealth, 13th Month Pay)
- Great career development opportunities
- Flexible working environment
- Energetic international team
- Cultural focus on staff health and wellness
- Close proximity to senior management
- Focus on personal development and growth
- Yearly appraisal
- Monthly gratitude event
- Competitive salary package
- Gym Membership
- Educational Assistance Program
The application process consists of an initial interview with the Recruitment Team, and/or an Assessment, then a Client Interview. Hit the Apply button if you are interested and want to learn more. We look forward to meeting you
