Chat Monitoring Admin

Work Setup: Onsite (Cebu City)Shift:No Fixed ScheduleThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance...

Job Title: Chat Monitoring AdminWork Setup: Onsite (Cebu City)Shift: No Fixed Schedule/ShiftingRequirements: 2 to 4 years of relevant experience as a Chat Monitoring Admin in BPOCan start immediatelyBenefits, upon regularization:10 VL, 10 SL, 5ELHMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Responsibilities:Manage and distribute...

OverviewAbout the Position: Chat Monitoring Admin (Cebu) | OnsiteWork Arrangement: Onsite (Cebu City)Shift: No fixed scheduleResponsibilitiesManage and assign incoming chats to the appropriate agents or teams.Observe live chat activity to ensure prompt responses and adherence to service levels.Track agent availability, workload, and chat handling...

Job SummaryAs a Chat Monitoring Admin, you will be responsible for ensuring the efficient management of live chat activity and providing exceptional customer service.The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong analytical mindset.Key ResponsibilitiesManage incoming chats by assigning them to the...

**Chat Operations Manager**This role oversees the distribution, tracking, and reporting of all customer chat interactions. Ensuring chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and productivity.Key Responsibilities:Manage and distribute incoming chats...

Job Title: Admin Staff Location: Talamban, Cebu City Employment Type: Full-Time / About Sean English AcademyAt Sean English Academy, we are passionate about delivering quality English education to students of all ages. Our goal is to create a supportive learning environment that inspires confidence and communication skills. We're seeking a...

Location: 20th Floor, 1Nito TowerSchedule: Full-Time Onsite | Shifting | 24/7 OperationsSalary: starting at Php16,000 – Php20,000 by 6 monthsIncrease: Up to Php4,000 raise within 6 monthsBenefits:HMO after probation (₱110,000 per illness/year)13th-month pay based on adjusted salary Copy-Paste Data Accurately – Extract and transfer customer details from...

Company Description Evolution proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 23,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive...

Job DescriptionMonitor Customer Service Representatives (CSRs) and daily performance of Tier 2 teams by recording, reviewing, and evaluating Voice, Email, Chat, and Social contacts.This role involves coaching CSRs/Tier 2s on quality of service to ensure proper procedures are followed. Also, complete Quality Assurance and coaching session reports weekly.Other...

Turn dream journeys into seamless experiences—join Smartsourcing as a Travel Admin Associate, where your detail and service skills help customers explore the world hassle-free.Hi We're Smartsourcing, and we're looking for a Travel Admin Associate to join our full-time, on-site crew. At Smartsourcing, we don't just offer jobs—we build careers where...