Chat Monitor Admin

3 days ago


Cebu City, Central Visayas, Philippines TASQ Full time ₱80,000 - ₱120,000 per year

Job Title: Chat Monitoring Admin

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule/Shifting

Requirements:

  • 2 to 4 years of relevant experience as a Chat Monitoring Admin in BPO

  • Can start immediately

Benefits, upon regularization:

  • 10 VL, 10 SL, 5EL

  • HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)

Responsibilities:

  • Manage and distribute incoming chats to the appropriate agents or teams.

  • Monitor real-time chat activity to ensure timely responses and service level compliance.

  • Track agent availability, workload, and chat handling efficiency.

  • Identify and escalate issues such as delays, system errors, or service gaps.

  • Prepare daily, weekly, and monthly reports on chat performance, productivity, and quality.

  • Provide recommendations for process improvements based on monitoring insights.

  • Collaborate with HR, team leaders, and management to align on staffing and performance goals.



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