HR Operations Specialist

Deliver World-Class HR Support with Excellence

Bring your expertise to a role that connects people and processes. Step into a global career in HR where your expertise impacts employee experiences across borders. This role offers international exposure, growth opportunities, and the chance to make your mark in the global outsourcing industry; all while staying rooted in Baguio.

Job Description

This role, HR Operations Specialist - Employee Services, provides front-line support for all incoming HR employee contacts and delivers appropriate solutions to employee inquiries and issues. Acting as a central information provider, you will ensure HR services are readily available, accurately decipher employee requests, and provide complete, timely, and effective resolutions on the first contact.

Job Overview

Employment type: Full-time

Shift: Flexible for Morning, Mid, or Night Shift (Weekends Off)

Work setup: Hybrid, Baguio City

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (accessible by PUVs, near restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to assessment, available to employees with 6 months tenure)
• Unlimited upskilling through Emapta Academy courses (Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.

Experience:

• Minimum of 2 years in HR Operations
• 1-2 years' experience in customer service/helpdesk with basic HR exposure.

Knowledge and Skills:

• Strong administrative and organizational skills with keen attention to detail.
• Solid work ethic based on integrity, accuracy, and quality.
• Proficiency in MS Excel, HR reports, and basic analysis.
• Knowledge across multiple HR disciplines (compensation, benefits, employee relations, legal).
• Familiarity with HRIS, Case Management, and Timekeeping Tools.
• Ability to work in a fast-paced environment with multi-tasking capability.
• Strong research, decision-making, and problem-solving skills.
• Excellent written and verbal English communication.
• Customer-focused with empathetic and professional demeanor.

Your Daily Tasks

Employee Services & Support:

• Provide timely response, recommendations, and quality resolutions to HR queries.
• Ensure excellent customer experience with every interaction.
• Act as the first point of contact for inquiries/cases via the HR Tool (CHEER).

HR Operations & Administration:

• Track and document actions taken on employee cases and issues.
• Identify potential challenges with tools/systems and provide proactive solutions or escalate when needed.
• Handle inbound/outbound concerns via email, chat, calls, or ticketing tool.
• Gather detailed information regarding employee inquiries.

Compliance & Policy Implementation:

• Maintain confidentiality and integrity in handling member data.
• Meet productivity, quality, and resolution objectives.
• Demonstrate accountability for achieving set performance goals.

Continuous Improvement:

• Attend training sessions and assessments to broaden role knowledge.
• Maintain quality results by following standards and recommending improved processes.

Collaboration/Communication:

• Minimize escalations and categorize inquiries effectively.
• Coordinate with appropriate teams to ensure best resolutions.
• Deliver courteous, supportive, and effective communication with employees.

Other Responsibilities:

• Provide support in administrative or non-administrative tasks as assigned.
• Back up HR-related projects and initiatives when needed.

Why We Stand Out Among the Rest:

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO