HR & Admin Manager - Night Shift Focus

17 hours ago

Baguio City, Cordillera, Philippines STARLIGHT BUSINESS CONSULTING SERVICES INC Full time ₱400,000 - ₱480,000 per year

Position Overview

We are seeking an HR & Admin Manager to support our 24/7 customer service

operations, with a primary focus on night shift (serving U.S. and European markets).

This role manages end-to-end HR and administrative functions, including

recruitment, timekeeping, payroll, employee relations, and office administration,

ensuring smooth operations across night and cross-shift coverage.

Key Responsibilities

  • Recruitment & Onboarding

○ Lead recruitment efforts for 24/7 teams, focusing on night shift roles.

○ Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.

  • HR Operations & Compliance

○ Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.

○ Ensure compliance with Philippine labor law and statutory benefits.

  • Employee Relations & Retention

○ Serve as the primary HR contact for night shift employees.

○ Develop engagement and retention programs tailored for night shift workforce.

  • Administration & Facilities

○ Oversee 24/7 office and housing support, including night-time logistics, security, and transport.

○ Manage supplies, IT equipment allocation, and vendor contracts.

  • Reporting & Shift Coordination

○ Prepare HR reports (headcount, attrition, recruitment progress).

○ Ensure effective shift handover between day and night operations.

○ Align policies and reporting with HQ international HR team.

Qualifications

  • Bachelor's degree in HR, Psychology, Business Administration, or related field.

  • 5+ years HR experience, with 2+ years in a managerial role.

  • BPO / Customer Service industry experience preferred, familiar with 24/7 operations.

  • Strong knowledge of Philippine labor law, night shift differential, and benefits.

  • Fluent in English and Filipino, strong cross-shift communication skills.

  • Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.

  • Willing to work permanent night shift (9 PM – 6 AM) with flexibility to support cross-shift needs.

Benefits

  • Competitive salary + night shift differential.

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).

  • Employee housing support (if applicable).

  • International training and career development opportunities

Job Type: Full-time

Pay: From Php40,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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