HR & Admin Manager - Night Shift Focus
5 days ago
Position Overview
We are seeking an HR & Admin Manager to support our 24/7 customer service
operations, with a primary focus on night shift (serving U.S. and European markets).
This role manages end-to-end HR and administrative functions, including
recruitment, timekeeping, payroll, employee relations, and office administration,
ensuring smooth operations across night and cross-shift coverage.
Key Responsibilities
- Recruitment & Onboarding
○ Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
○ Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.
- HR Operations & Compliance
○ Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
○ Ensure compliance with Philippine labor law and statutory benefits.
- Employee Relations & Retention
○ Serve as the primary HR contact for night shift employees.
○ Develop engagement and retention programs tailored for night shift workforce.
- Administration & Facilities
○ Oversee 24/7 office and housing support, including night-time logistics, security, and transport.
○ Manage supplies, IT equipment allocation, and vendor contracts.
- Reporting & Shift Coordination
○ Prepare HR reports (headcount, attrition, recruitment progress).
○ Ensure effective shift handover between day and night operations.
○ Align policies and reporting with HQ international HR team.
Qualifications
Bachelor's degree in HR, Psychology, Business Administration, or related field.
5+ years HR experience, with 2+ years in a managerial role.
BPO / Customer Service industry experience preferred, familiar with 24/7 operations.
Strong knowledge of Philippine labor law, night shift differential, and benefits.
Fluent in English and Filipino, strong cross-shift communication skills.
Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.
Willing to work permanent night shift (9 PM – 6 AM) with flexibility to support cross-shift needs.
Benefits
Competitive salary + night shift differential.
Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
Employee housing support (if applicable).
International training and career development opportunities
Job Type: Full-time
Pay: From Php40,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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