Call Center

5 hours ago

Pasig, National Capital Region, Philippines BM Marketing Advisor Network Enterprises, Inc. Full time ₱150,000 - ₱250,000 per year

About the role

BM Marketing Advisor Network Enterprises, Inc. is seeking an experienced Call Center professional to join our dynamic team in Pasig City, Metro Manila. This is a full-time position that will play a crucial role in delivering exceptional customer service and support to our growing client base.

What you'll be doing

  • Providing prompt, courteous, and effective customer service and support to clients via telephone, email, and other communication channels
  • Logging customer inquiries and resolving issues in a timely and professional manner
  • Identifying and escalating complex customer issues to supervisors as needed
  • Maintaining detailed records of customer interactions and actions taken
  • Participating in team meetings and training sessions to continuously improve customer service skills
  • Adhering to company policies, procedures, and quality standards at all times

What we're looking for

  • At least 1 year of experience in a call center or customer service role
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
  • Strong problem-solving and decision-making skills, with a focus on customer satisfaction
  • Proficiency in using customer relationship management (CRM) software and other relevant tools
  • Familiarity with the call center industry and best practices in customer service
  • A positive, friendly, and professional demeanor

What we offer

At BM Marketing Advisor Network Enterprises, Inc., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage- Opportunities for career advancement and skills development- Flexible work arrangements to support work-life balance- Team-building activities and social events- Discounts on company products and services

About us

BM Marketing Advisor Network Enterprises, Inc. is a leading provider of marketing and customer service solutions. Our mission is to help our clients build strong, lasting relationships with their customers through innovative strategies and exceptional service. With a team of dedicated professionals and a commitment to excellence, we have established ourselves as a trusted partner in the Call Center & Customer Service industry.

If you are passionate about delivering exceptional customer service and are ready to contribute to the growth of our company, we encourage you to apply now.

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