Customer Service Coordinator

1 week ago

Manila, National Capital Region, Philippines ASW Full time ₱80,000 - ₱120,000 per year

Job Description

THE OPPORTUNITY

Our client is a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable return-to-work outcomes.

As part of their continued growth, they are seeking a Customer Service Coordinator to join their Manila-based team on a hybrid work setup. In this role, you will provide fundamental Administrative and Customer Service support to Customer Service Coordinators and the wider Workplace Services team to the highest standard of quality to enhance efficiencies in the running of day-to-day operations

This position is full time onsite during probation period and based in BGC, Manila - work hours are 6:00 AM to 3:00 PM PHT, before transitioning to a hybrid working arrangement.

KEY RESPONSIBILITIES

  • Acknowledge referral within 1-hour time frame and enter referral accurately into Case Manager.
  • Files set up on Case Manager the same day allocated by the RM/RPC allocates.
  • Email allocated consultant all relevant respective Insurer Categories information/process.
  • Ensure any missing information is followed up with accuracy, including email addresses for all parties.
  • Follow up on any unallocated cases within 24 hours of receipt of the referral and thereafter every day until allocated.
  • Report-sending requests marked as urgent are to be prioritized and completed on the same day as the request within 1 hour of receipt where possible.
  • Billing is to be completed on files where applicable as per administrative billing standards.
  • Ensure data is accurate and aligned to the latest certificate or report being sent.
  • Send required reports per hour and ensure all referrals and reports of their categories have been executed on the same day
  • Ensure data of cases are maintained accurately and are up to date – confirmed by end-of-month reporting.
  • Ensure no data breach occurs and information is maintained accurately (up to 3 complaints maximum per year)

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Minimum of 3-5 years experience in Data Entry and Customer Service functions or any related field
  • Experience in Data Entry with excellent accuracy.
  • Case Manager software and Microsoft Suite experience would be advantageous
  • Experience within the Healthcare field would be advantageous
  • Excellent Communication Skills - Written and Verbal

ASW OFFERS

  • Be part of a Great Place to Work certified company that's going places Last September 2025, we went on an exciting company trip to Hong Kong, and we'd love to have you on our next journey.
  • Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
  • Enjoy competitive compensation that recognises your skills and contributions.
  • Work with global clients and stakeholders, gaining valuable international exposure.
  • Comprehensive medical benefits to support your well-being, including coverage for family members.
  • Generous paid leave entitlements, because life outside work matters too.
  • Exciting team outings, company events, and overseas trips, with unforgettable parties and celebrations.
  • Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
  • Ongoing training and career development tailored to your role and the industry.
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