service coordinator
1 week ago
SERVICE COORDINATOR
Requirements
- Graduate of any Bachelor's/College Degree
- At least 1 year relevant work experience in service support, customer service or logistics support
- Experience working in Medical Industry, an advantage
- Computer literate and proficient in MS application
- Good oral & written communication skills
- Good attention to details and can submit report on time
- Ability to work well under deadlines and to balance multiple priorities
- Ability to work well independently & works well with minimum supervision
- Excellent interpersonal skills & committed with good working attitude
- Organized, self-driven, resourceful & with high initiative
Responsibilities
- Managing/responding to clients' concerns, resolving issues and matching client needs with better services
- Conducting regular follow-ups with clients to ensure ongoing satisfaction
- Coordinating delivery and pull out of medical equipment
- Managing entries of service reports accurately and in a timely manner
- Monitoring and tracking of equipment, spare parts and supplies, including recording accurately and in timely manner.
- Managing deadlines and progress across the team to ensure service is delivered on time
- Contributing support across the team to ensure service quality objectives and targets are met
- Documenting actions by completing forms, reports, logs, and records accurately and in timely manner
- Maintaining detailed and up to date records of all equipment repairs and upgrades.
- Monitoring of inventory of medical equipment and census of equipment assigned to client
- Performs periodic inventory and audit of equipment.
- Maintains files (electronic and hard copies).
- Perform other duties or administrative support as assigned.
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