Customer Service Coordinator Assistant

2 days ago

Manila, National Capital Region, Philippines Asw Full time ₱250,000 - ₱450,000 per year

Job Description

THE OPPORTUNITY

Our client is a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable return-to-work outcomes.

As part of their continued growth, they are seeking a Customer Service Coordinator Assistant to join their Manila-based team on a hybrid work setup. In this role, you will provide fundamental Administrative and Customer Service support to Customer Service Coordinators and the wider Workplace Services team to the highest standard of quality to enhance efficiencies in the running of day-to-day operations

This position is full time onsite during probation period and based in BGC, Manila - work hours are 6:00 AM to 3:00 PM PHT, before transitioning to a hybrid working arrangement. 

KEY RESPONSIBILITIES

  • Acknowledge and record new referrals or requests promptly and accurately in internal systems.
  • Set up and maintain case files in accordance with company timelines and procedures.
  • Communicate relevant information to assigned team members and ensure all required details are complete.
  • Follow up on outstanding or unallocated cases within required timeframes until resolution.
  • Prioritize and process urgent requests in a timely and accurate manner.
  • Complete billing activities in line with established administrative standards.
  • Verify that all data and documentation are accurate, up to date, and consistent with final reports or outputs.
  • Ensure reports and correspondence are prepared, sent, and filed within agreed turnaround times.
  • Maintain accurate records and support data integrity through regular reviews and reporting.
  • Adhere to confidentiality and data protection standards to prevent breaches and maintain compliance.

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Minimum of 3-5 years experience in Data Entry and Customer Service functions or any related field
  • Experience in Data Entry with excellent accuracy.
  • Case Manager software and Microsoft Suite experience would be advantageous 
  • Experience within the Healthcare field would be advantageous
  • Excellent Communication Skills - Written and Verbal 

ASW OFFERS

  • Be part of a Great Place to Work certified company that's going places Last September 2025, we went on an exciting company trip to Hong Kong, and we'd love to have you on our next journey.
  • Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
  • Enjoy competitive compensation that recognises your skills and contributions.
  • Work with global clients and stakeholders, gaining valuable international exposure.
  • Comprehensive medical benefits to support your well-being, including coverage for family members.
  • Generous paid leave entitlements, because life outside work matters too.
  • Exciting team outings, company events, and overseas trips, with unforgettable parties and celebrations.
  • Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
  • Ongoing training and career development tailored to your role and the industry.


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