Customer Service Coordinator, Philippines

2 days ago

Manila, National Capital Region, Philippines Convergint Full time ₱900,000 - ₱1,200,000 per year

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Customer Service Coordinator to join our Southeast Asia team. This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Responsibilities

  • Achieve total client satisfaction by effectively coordinating all customer service matters.
  • Closely monitoring the quality of services provided by Convergint in the branch office.
  • Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services.
  • Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
  • Coordinate projects according to schedule, economically and to client's satisfaction.
  • Timely submission of required documentation.
  • Client RPM arrangement and timely delivery of RPM report.
  • Weekly report preparation & submission to CS leader.

Requirements

  • Basic IT knowledge in hardware, network, and database.
  • Strong service sense and skills, good time management, and high learning skills.
  • Proven ability to build relationships with vendors, internal clients and colleagues.
  • Good communication and coordination skills.
  • Meticulous and able to work under pressure.

Behaviours

  • Team player: Works well as part of a team
  • Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
  • Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
  • Detail-oriented: Excellent attention to detail to ensure tasks are completed well

  • Customer Service Coordinator

    2 days ago

    Manila, National Capital Region, Philippines CLICKTEK CONSULTING INC Full time ₱250,000 - ₱500,000 per year

    Location: Remote - Philippines (Manila-based preferred)Employment Type: Full-TimeAbout the Role:We're seeking a detail-oriented Customer Service Coordinator to join our Manila-based service team supporting a global wellness brand. This hybrid administrative/project coordination role is suited for highly organized professionals who can balance order...

  • Customer Service Coordinator

    1 week ago

    Manila, National Capital Region, Philippines ASW Full time ₱80,000 - ₱120,000 per year

    Job Description THE OPPORTUNITYOur client is a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable...

  • Customer Service Coordinator Assistant

    3 days ago

    Manila, National Capital Region, Philippines Asw Full time ₱250,000 - ₱450,000 per year

    Job DescriptionTHE OPPORTUNITYOur client is a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable return-to-work...

  • Service Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Your Outdesk Solutions Corp Full time ₱540,000 per year

    Job BriefWe are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting...

  • Customer Service Executive

    1 week ago

    Manila, National Capital Region, Philippines DVI Solutions Asia Full time ₱300,000 - ₱600,000 per year

    Company Summary:Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia....

  • Customer Service

    2 days ago

    Manila, National Capital Region, Philippines Caterlink Full time ₱240,000 - ₱360,000 per year

    About usCaterlink is a leading provider of Commercial Kitchen and Bar Equipment in Australia. We are committed to delivering exceptional customer service and innovative products to our clients in the hospitality, healthcare, and education sectors.Trust, Respect, Integrity, and Passion are more than just words—they are the foundation of everything we do....

  • Customs Coordinator

    2 days ago

    Manila, National Capital Region, Philippines ib vogt Full time ₱1,200,000 - ₱2,400,000 per year

    Company Description ib vogt is firmly committed to supporting the decarbonisation of the global electricity sector. The company focuses on the global development of turnkey PV plants and battery storage projects as well as the expansion of its IPP portfolio. In these areas, the company performs all integral services of the value chain from development,...

  • Customer Service

    2 weeks ago

    Manila, National Capital Region, Philippines UniversalU Full time ₱250,000 - ₱500,000 per year

    Job Title:Customer Service & Administration SupportCompany Name:Universal-U Philippines IncWork Type: Full-time Location: RemoteAbout the RoleUniversal is hiring a Customer Service & Administration Support to work with a trusted healthcare provider in Australia. In this role, you'll provide professional front-line support for patients, clients, and internal...

  • Service Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Platinum Outsourcing Full time ₱400,000 - ₱800,000 per year

    About the job Service Coordinator | Fixed Term | Immediate Start This is an onsite role in Alabang (day shift), on a fixed term contract, with the potential to go permanent full time.Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up,...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱150,000 - ₱250,000 per year

    Job Description:Key Responsibilities:Handle inbound and outbound customer interactions via calls, chat, or email.Provide accurate information and support to customers regarding products, services, or account-related inquiries.Resolve customer complaints efficiently and escalate complex issues to the appropriate departments when necessary.Maintain customer...