Service Coordinator

1 week ago

Manila, National Capital Region, Philippines Your Outdesk Solutions Corp Full time ₱540,000 per year

Job Brief

We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential.

Responsibilities

  • Act as the primary point of contact for both customers and service technicians

  • Maintain professional communication with internal staff, customers, and suppliers

  • Schedule and allocate technicians using SimPro, ensuring optimal use of resources

  • Monitor and update job schedules and records for accuracy

  • Collate job data to support timely and accurate invoicing

  • Provide regular reporting on un-invoiced and outstanding work

  • Assist in maintaining WHS and environmental records and initiatives

  • Manage ongoing customer updates, requests, and service feedback professionally

Requirements

  • Must-Have:

  • Proven experience as a Service Coordinator or in a similar administrative support role

  • Demonstrated expertise in SimPro for scheduling and service operations

  • Excellent written and verbal English communication skills

  • Advanced computer literacy, including Microsoft Office Suite

  • Strong customer service skills and ability to liaise with multiple stakeholders

  • Ability to work autonomously in a remote setup 

Highly Regarded:
- Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services)
- Prior experience working in an offshore/remote administrative support environment

  • Familiarity with Archibus client portal

  • Strong time management and multi-tasking abilities

Software Proficiency

  • Job Management: SimPro (essential), Archibus (preferred)

  • Productivity: Microsoft Excel, Word, Outlook, Teams

  • Reporting & Scheduling: Internal job trackers or CRMs

Salary: P45, ,000  gross per month

Education

  • Bachelor's degree in Business Administration, Operations, or a related field (preferred)

  • Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered

Personal Attributes

  • Organised: Keeps systems updated and manages scheduling accurately

  • Professional Communicator: Maintains clear, timely updates with customers and staff

  • Problem-Solver: Proactively identifies delays, gaps, or inefficiencies

  • Independent: Works well autonomously and takes initiative

  • Team-Focused: Aligns with Australian team and supports broader business goals

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

  • Paid Leave

  • 13th Month Pay

  • SSS

  • Philhealth

  • Pag-Ibig

  • BIR

  • HMO

  • service coordinator

    2 days ago

    Manila, National Capital Region, Philippines Fastmedics Corporation Full time ₱300,000 - ₱500,000 per year

    SERVICE COORDINATORRequirementsGraduate of any Bachelor's/College DegreeAt least 1 year relevant work experience in service support, customer service or logistics supportExperience working in Medical Industry, an advantageComputer literate and proficient in MS applicationGood oral & written communication skillsGood attention to details and can submit report...

  • Service Coordinator

    6 days ago

    Manila, National Capital Region, Philippines Sofitec Corporation Full time ₱150,000 - ₱250,000 per year

    advocating for clients assessing their needs and arranging the necessary services.communicating with clientsMaintaining accurate records, scheduling appointmentsResolving issues and managing a technician or a teamResponsible for day to day operation of the service department and has a direct responsibilities to coordinate between technician and...

  • Service Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines ConnectOS Full time ₱600,000 - ₱720,000 per year

    **Salary: P50,000-P60,0000 (Salary Package)What are we looking for?Skills RequiredProven experience in a similar role, preferably in the construction, renovation, or property maintenance industry.Strong organisational skills with the ability to manage multiple tasks concurrently.Excellent communication and interpersonal skills, with the ability to interact...

  • Service Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Platinum Outsourcing Full time ₱400,000 - ₱800,000 per year

    About the job Service Coordinator | Fixed Term | Immediate Start This is an onsite role in Alabang (day shift), on a fixed term contract, with the potential to go permanent full time.Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up,...

  • Customer Service Coordinator

    2 days ago

    Manila, National Capital Region, Philippines CLICKTEK CONSULTING INC Full time ₱250,000 - ₱500,000 per year

    Location: Remote - Philippines (Manila-based preferred)Employment Type: Full-TimeAbout the Role:We're seeking a detail-oriented Customer Service Coordinator to join our Manila-based service team supporting a global wellness brand. This hybrid administrative/project coordination role is suited for highly organized professionals who can balance order...

  • Sales & Service Coordinator

    6 days ago

    Manila, National Capital Region, Philippines DelNet International Corp. Full time ₱250,000 - ₱500,000 per year

    Maritime DivisionJob type: Full-timeResponsibilities:The Sales & Service Coordinator assists the sales team in preparation and coordination of sales documents and activities.Serve as the lead point of contact for all customer account management matters;Oversee customer account management; andDevelop new business and expand the relationships with new and...

  • Customer Service Coordinator, Philippines

    2 days ago

    Manila, National Capital Region, Philippines Convergint Full time ₱900,000 - ₱1,200,000 per year

    Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Customer Service Coordinator to join our Southeast Asia team. This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role...

  • Customer Service Coordinator

    1 week ago

    Manila, National Capital Region, Philippines ASW Full time ₱80,000 - ₱120,000 per year

    Job Description THE OPPORTUNITYOur client is a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable...

  • MWR Recreation Services Coordinator

    2 days ago

    Manila, National Capital Region, Philippines f1-cdb1-422f-abd8-987c04ce8459 Full time $40,000 - $60,000 per year

    This is a pre-award opportunity located on Diego Garcia in the Indian Ocean.Recreation Services Coordinator shall have 3-years of experience in military recreational services or equivalent civilian sector and have some background in marketing.Recreation Services Coordinator or Manager shall be proficient in officiating, but not limited to, the following...

  • Service Delivery Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Planit Full time ₱900,000 - ₱1,200,000 per year

    Planitare world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...