CS Quality Assurance

1 day ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱500,000 - ₱1,000,000 per year

Job Title: CS Quality Assurance

Job Type: Full-time

Location: Pasay City

Overview

The Quality Assurance Specialist is responsible for checking and ensuring that customer service reps are providing the best customer service as well as keeping the interest of the licensee in mind at all times. He/she takes an active part in the ongoing development of a rep as he/she works with the tools developed to monitor a rep's progress, identify strengths, check for areas of improvement and provide the necessary steps to hone skills and overcome weak points.

Key Responsibilities

1. Perform daily Quality Assurance and Auditing (Reports included)

2. Monitor performance to ensure proper procedures and policies are followed according to the Quality Assurance guidelines.

3. Develop and perform Quality Assurance/Quality Control in one of the following areas

a. Setting the Quality system standards for emails and calls, and updating it according to the need of the business.

b. Pointing out common mistakes in agent's work and planning training in necessary fields in order to prevent re-occurrences of those mistakes.

c. Performing audits to quality system standards such as emails and calls to assess the compliance to such systems

d. Coaching, directing, training and providing accurate solutions for Customer Support Representatives. (Includes updating of knowledge base with procedures and any changes in work standards based on daily email monitoring results.)

4. Provide reports to Team Leader.

Qualifications

Education and/or Experience :

  • Minimum of two (2) years of college education.
  • With at least two (2) years experience in customer service preferably gained from a call center or any business process outsourcing (BPO) company.

Language Skills :

  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Ability to read, analyze and interpret general data reports, manuals, technical procedures, etc.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills :

  • Ability to apply basic math concepts.

Reasoning Ability :

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills :

  • Internet navigation and operations.
  • Microsoft Office applications.
  • Typing proficiency of at least 40-60 words per minute.
  • Other programs required by the account / system.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

  • Quality Assurance Auditor

    6 days ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time

    OverviewJoin to apply for the Quality Assurance Auditor role at Cebu Pacific Air.Department: Quality Assurance, Operations • Employee Type: Probationary.Cebu Pacific's commitment to ensuring every Juan's safety will always be a top priority—a shared value of integrity and excellence in everything we do. Our Safety, Quality, and Security department uphold...

  • Quality Assurance Officer

    6 days ago

    Pasay, National Capital Region, Philippines Suyen Corporation Full time

    Quality Assurance Officer (FOOD INDUSTRY PREFFERED)Job ResponsibilitiesEnsures that the organization complies with the regulatory requirements in a complete and updated mannerDevelop and maintain food safety and quality management system in the commissary including the Standard Operating Procedures (SOP), Process Flow, Work Instructions and other necessary...

  • Quality Assurance Specialist

    6 days ago

    Pasay, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Our company is seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality and delivery of equipment in compliance with company policies, HSE and Ethics standards.This role requires strong communication and organizational skills, as well as the ability to work independently...

  • Quality Assurance Analyst

    5 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time

    Quality Assurance Analyst | AR Claims | Healthcare BPOWe are looking for an Accounts Receivable Quality Analyst to be part of our growing team. As a Quality Analyst you will ensure the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR...

  • Quality Assurance Lead

    24 hours ago

    Pasay, National Capital Region, Philippines ENGINEERINGUK Full time $90,000 - $120,000 per year

    You will need to login before you can apply for a job. Sector: AuditRole: ManagerContract Type: PermanentHours: Full TimeAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our...

  • Quality Assurance Auditor

    3 weeks ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time

    DepartmentQuality Assurance, OperationsEmployee TypeProbationaryCebu Pacific's commitment to ensuring every Juan's safety will always be a top priority—a shared value of integrity and excellence in everything we do. Our Safety, Quality, and Security department uphold the highest standards of safety, compliance, and operational excellence within the...

  • Quality Assurance Auditor

    24 hours ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱800,000 - ₱1,200,000 per year

    DepartmentQuality Assurance, OperationsJob posted onAug 14, 2025Employee TypeProbationaryExperience range (Years)1 year - 2 yearsCebu Pacific's commitment to ensuring every Juan's safety will always be a top priority—a shared value of integrity and excellence in everything we do. Our Safety, Quality, and Security department uphold the highest standards of...

  • Internal Quality Assurance Specialist

    6 days ago

    Pasay, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    Job SummaryThis role involves conducting audits to ensure compliance with regulatory standards. The Quality Assurance Auditor will be responsible for identifying areas of non-compliance and recommending corrective actions.The ideal candidate should have a strong understanding of quality management systems and be able to apply this knowledge in a practical...

  • Senior Quality Assurance Specialist

    3 days ago

    Pasay, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    Job Title:Sr Quality EvaluatorJob Summary:This is a mid-senior level quality assurance role focused on monitoring and evaluating customer interactions to ensure adherence to established quality standards.Key Responsibilities:Monitor and evaluate inbound and outbound calls, emails, and chats for accuracy and adherence to quality standards.Meet productivity...

  • Quality Assurance Analyst

    24 hours ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time $40,000 - $80,000 per year

    We are looking for anAccounts Receivable Quality Analystto be part of our growing teamAs a Quality Analyst you'll be ensuring the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR follow-up, and quality assurance methodologies.Key...