Quality Analyst

3 days ago

Pasay, National Capital Region, Philippines access healthcare Full time ₱450,000 - ₱900,000 per year

About the role

As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent opportunities for career development in a dynamic and growing company.

What you'll be doing

  1. Monitoring and evaluating call recordings and other customer interactions to identify areas for improvement
  2. Providing detailed feedback and coaching to customer service representatives to enhance their skills and performance
  3. Collaborating with the training team to develop and deliver programmes that address identified training needs
  4. Tracking key quality metrics and generating insightful reports to drive continuous improvement initiatives
  5. Identifying process bottlenecks and making recommendations to streamline operations
  6. Ensuring compliance with all relevant regulations, policies and best practices

What we're looking for

  1. Minimum of 2 years' experience in a quality assurance or quality control role, preferably within a customer service or BPO environment
  2. Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions
  3. Excellent communication and interpersonal skills to provide constructive feedback and drive performance improvements
  4. Demonstrated proficiency in data analysis and report generation using tools such as Microsoft Excel
  5. A keen eye for detail and a commitment to maintaining the highest quality standards
  6. Familiarity with healthcare industry regulations and best practices would be an advantage

What we offer

At access healthcare, we are committed to creating an engaging and supportive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday allowance
  3. Opportunities for career advancement and professional development
  4. Team-building activities and social events
  5. Discounts on various products and services

About us

access healthcare is a leading provider of healthcare Business Process Outsourcing (BPO) services. With a strong presence in the Philippines, we serve a diverse client base of healthcare providers, insurers and pharmaceutical companies, delivering high-quality customer service, data processing and revenue cycle management solutions. Our dynamic and inclusive company culture is built on a foundation of integrity, innovation and a relentless focus on delivering exceptional value to our clients.

Apply now to join our team and be a part of our mission to transform the healthcare industry.

  • Quality Assurance Analyst

    3 days ago

    Pasay, National Capital Region, Philippines Outsourcellent Inc Full time ₱144,000 - ₱600,000 per year

    Pure ONSITE JOBNo work from home set-up or HybridShould have an experience as Quality Analyst from previous Job in a BPO Setupat least 2 yrs or more as Quality Analyst RoleGood Listening, Written and Verbal Communication SkillsKeen on detailsCan start AsapJob Types: Full-time, PermanentPay: Php40,000.00 per monthBenefits:Company eventsHealth insurancePaid...

  • Healthcare Quality Analyst

    1 week ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱300,000 - ₱600,000 per year

    About the role As a Healthcare Quality Analyst at access healthcare', you will play a crucial role in ensuring the delivery of exceptional customer service to our healthcare clients. Based in our Pasay City, Metro Manila office, this full-time position will have you working closely with our team to monitor, evaluate and continuously improve the quality of...

  • Quality Analyst Team Lead

    3 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱374,400 - ₱528,000 per year

    With more than 3 years of experience as a QA.With 2 years experience as a QA LeadExperience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst: 3 years...

  • Quality Analyst

    1 week ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking a skilled Quality Analyst to join our dynamic team at access healthcare in Pasay City, Metro Manila. In this full-time position, you will play a crucial role in ensuring the highest standards of quality and compliance within our healthcare operations.What you'll be doingDeveloping and implementing quality assurance processes...

  • Registered Nurse Quality Analyst

    5 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    We are currently looking for REGISTERED NURSE Quality Analyst to be part of our Utilization Review TeamThe Quality Analyst will be responsible for monitoring and evaluating the quality of customer service interactions, identifying areas for improvement, and ensuring compliance with policies and procedures. The successful candidate must be a Registered Nurse...

  • Registered Nurse Quality Analyst

    5 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time

    We are looking for a PHRN Quality Analyst to oversee and support a team of Utilization Review Nurses in providing high-quality medical necessity reviews for our U.S. healthcare clients.This leadership role requires strong clinical knowledge, hands-on UR experience, and the ability to guide and motivate a team in a fast-paced, remote work environment.Key...

  • Quality Analyst for Healthcare BPO

    5 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are currently looking for Quality Analyst to be part of our growing AR Team As a Quality analyst you'll play a vital role in ensuring the delivery of high quality customer service and the accurate processing of account receivables for our healthcare clients.What you'll be doingMonitoring and evaluating the quality of customer service interactions to...

  • PH Registered Nurse – Quality Analyst

    1 week ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

    We are currently looking for Registered Nurse Quality Analyst to be part of our ClinicalteamThe Quality Analyst will be responsible for monitoring and evaluating the quality ofcustomer service interactions, identifying areas for improvement, and ensuringcompliance with policies and procedures. The successful candidate must be a RegisteredNurse with...

  • Quality Analyst MIDSHIFT

    3 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱360,000 per year

    With more than 3 years of experience in BPOWith 2 years experience as a QAExperience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Up to Php33,000.00 per monthExperience:Overall BPO: 3 years (Required)Quality Analyst: 1 year (Required)scrubbing and doing RCA: 1 year (Required)billing, tech...

  • Software Quality Analyst

    1 week ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Software Quality Analyst (1 year contract)Location: Two Ecom, MOA PasayWork setup & shift: Hybrid, DayshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...