Quality Assurance Specialist

8 hours ago

Pasay, National Capital Region, Philippines Access Healthcare Full time ₱900,000 - ₱1,200,000 per year

Access Healthcare is looking for dedicated and detail-oriented 
Quality Analysts

to join our Healthcare team.

Key Responsibilities:

  • Conduct regular audits of inbound and outbound calls for healthcare accounts to evaluate compliance, quality, and customer satisfaction.
  • Identify areas of improvement and provide actionable feedback to agents and supervisors to enhance performance.
  • Ensure all communication aligns with client-specific quality guidelines and regulatory compliance standards.
  • Collaborate with the training and operations teams to address gaps in processes and agent performance.
  • Generate and present detailed quality reports to management, highlighting trends, key observations, and recommendations.

Qualifications:

  • 1 to 3 years of experience in a Quality Analyst role within a BPO setting, specifically for healthcare accounts.
  • Strong knowledge of healthcare industry standards, compliance requirements, and US healthcare laws.
  • Proficiency in call auditing techniques and quality monitoring tools.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills for effective feedback delivery.

Preferred Skills:

  • Experience with quality management systems and reporting tools.
  • Knowledge of HIPAA regulations and healthcare data confidentiality.

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