Hotel Front Office Supervisor

4 days ago

Clark Freeport Zone Pampanga, Philippines Green Canyon Leisure Farms Corp Full time ₱900,000 - ₱1,200,000 per year

About the role

This is a full-time Hotel Front Office Supervisor position at Green Canyon Leisure Farms Corp. located in Clark Freeport Zone Pampanga. You will be responsible for overseeing the daily operations of the hotel's front office, ensuring excellent customer service and the efficient management of guest arrivals, departures and queries.

What you'll be doing

  • Supervise and coordinate the front office team to provide a seamless and exceptional guest experience
  • Manage the front desk, reservations, and concierge operations to ensure efficient workflow and optimal service delivery
  • Monitor and analyse front office metrics to identify areas for improvement and implement corrective actions
  • Resolve guest inquiries, complaints and issues in a prompt and professional manner
  • Lead and mentor the front office staff, providing training and development opportunities
  • Collaborate with other departments to ensure a cohesive and integrated hotel operation
  • Maintain accurate records and documentation related to front office activities
  • Assist with the implementation of hotel policies, procedures and compliance requirements

What we're looking for

  • Minimum 2-3 years of experience in a front office supervisory role within the hospitality and tourism industry
  • Strong knowledge of front office operations, hotel booking reservations, and hotel management principles
  • Excellent communication, interpersonal and problem-solving skills
  • Proficient in using Xenia or any hotel management software and office productivity tools
  • Ability to lead, motivate and develop a team of front office personnel
  • Flexible and adaptable to handle changing priorities and guest demands
  • Commitment to providing exceptional customer service and a positive guest experience

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