front office assistant manager

4 days ago

Clark Freeport Zone Pampanga, Philippines Myungdang Plus Development Inc. Full time ₱900,000 - ₱1,200,000 per year

FRONT OFFICE ASSISTANT MANAGER

We are seeking a highly motivated and guest-focused FRONT OFFICE ASSISTANT MANAGER to lead our front office team. The ideal candidate will be responsible for ensuring smooth and efficient front office operations, providing outstanding guest service, and creating a welcoming and positive environment for our guests.

Responsibilities:

ü  Supervise and coordinate the activities of front desk staff, ensuring efficient and courteous service.

ü  Train and coach front desk staff on proper procedures, guest service techniques, and company policies.

ü  Handle guest check-ins and check-outs, ensuring accuracy and efficiency.

ü  Respond to guest inquiries, requests, and complaints in a timely and professional manner.

ü  Resolve guest issues and complaints, ensuring guest satisfaction.

ü  Manage reservations and room inventory, maximizing occupancy and revenue.

ü  Ensure accurate billing and cash handling procedures.

ü  Maintain a clean and organized front desk area.

ü  Assist with administrative tasks as needed.

Qualifications:

ü  Previous experience in a front desk role, with 2-3 YRS supervisory experience preferred.

ü  Excellent communication and interpersonal skills.

ü  Strong customer service skills and a passion for providing exceptional guest experiences.

ü  Ability to handle difficult situations with grace and professionalism.

ü  Strong organizational and time-management skills.

ü  Knowledge of hotel operations and property management systems (PMS).

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