Front Office Manager

4 days ago

Pampanga Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

The Front Office Manager is a vital role within the hospitality sector, primarily responsible for overseeing the daily operations of the front office department in a hotel. This role serves as the first point of contact for guests, helping to shape their overall experience and ensuring smooth communication across all departments. The Front Office Manager plays a crucial role in enhancing guest satisfaction by ensuring that check-ins and check-outs are handled efficiently, providing exceptional customer service, and managing the front desk team. Typically situated in a fast-paced hotel environment, this position requires a strong focus on guest relations, staff management, and day-to-day operational excellence. Key Responsibilities Manage and supervise the front desk staff to ensure efficient guest services and adherence to hotel policies. Handle guest complaints and feedback promptly and professionally to ensure guest satisfaction. Oversee the check-in and check-out processes, ensuring a seamless experience for guests. Coordinate with other departments, such as housekeeping and maintenance, to guarantee that guests' needs are met promptly. Monitor and manage the front office budget, including tracking expenses and optimizing resources. Required Skills Exceptional communication and interpersonal skills to engage effectively with guests and staff. Strong leadership and management abilities to motivate and guide front desk employees. Excellent organizational skills to manage multiple tasks and priorities simultaneously. Problem-solving skills to address and resolve guest issues proactively. Job Requirements Bachelor's degree in Hospitality Management, Business Administration, or a related field. 1-3 years of experience in hotel management or customer service roles. Proficient in English, excellent customer service, strong communication skills. Oversee daily hotel operations, manage staff, and ensure guest satisfaction. Fast-paced environment, may require long hours, including weekends and holidays. Leadership abilities, problem-solving skills, attention to detail, and a passion for hospitality. #J-18808-Ljbffr

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