Customer Support Representative
5 days ago
This is a full-time seasonal Customer Support Representative role based in Davao City, Davao del Sur. As a key member of the customer service team, you will be responsible for providing excellent support to our clients, handling a high volume of inquiries and ensuring their needs are met in a timely and efficient manner.
What you'll be doing
- Responding to customer inquiries and requests via phone, email and chat in a friendly, professional manner
- Troubleshooting customer issues and providing effective solutions
- Documenting all customer interactions and following up as needed
- Identifying opportunities to improve the customer experience and escalating feedback to management
- Adhering to all company policies and procedures
- Participating in team meetings and training sessions to continuously improve your skills
What we're looking for
- Proven experience in a customer service or call centre role, preferably in the services industry
- Excellent communication and interpersonal skills, with the ability to connect with customers from diverse backgrounds
- Strong problem-solving and critical thinking abilities to address a variety of customer inquiries
- Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment
- A genuine passion for delivering exceptional customer experiences
If you are excited about the prospect of making a meaningful contribution to our organization, we encourage you to apply now.
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