Customer Support Representative

7 days ago

Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time $104,000 - $130,878 per year

CEBU CITY LIFE, BIGGER SAVINGS Free daily lunch, Monday breakfasts, and Friday snacks—right here in CEBU.

ABOUT US @ TECHNO GLOBAL TEAM

As a Great Place to Work certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

TECHNO-CODED BENEFITS - Enjoy these Perks

  • Comprehensive day 1 HMO including 10K medical reimbursement
  • Additional HMO coverage for your dependent + dental coverage
  • Free lunch meals, plus Monday breakfasts and Friday treats
  • Psychiatric sessions including under your healthcare plan
  • 24 Paid Time-Offs (with Annual Leave conversion)
  • Continuous career development & certifications
  • Comprehensive life insurance coverage
  • Travel & training opportunities overseas
  • Regular engaging company events

    Annual appraisal based on merits
  • Regular awards and recognitions
  • Free annual Flu vaccinations
  • Employee referral programs

ABOUT THE ROLE

As our Customer Support Representative, you'll be the backbone of our campaigns, keeping things running smoothly and providing exceptional internal support.

YOUR DAILY TASKS

  • Customer Satisfaction & Support:Ensure customer satisfaction and provide professional customer support.
  • Positive and Empathetic Service:Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Complaint Resolution & Problem-Solving:Acknowledge and resolve customer complaints.
  • Prompt Response to Inquiries:Respond promptly to customer inquiries.
  • Multi-Channel Communication:Communicate with customers through various channels.
  • Order and Request Processing:Process orders, forms, applications, and requests.
  • Customer Records Management:Keep records of customer interactions, transactions, comments, and complaints.
  • Team Collaboration & Coordination:Communicate and coordinate with colleagues as necessary.
  • Process Feedback & Improvement:Provide feedback on the efficiency of the customer service process.
  • Peer Mentoring & Support:Manage a team of junior customer service representatives.

THE IDEAL CANDIDATE

What You'll Bring(Experiences)

  • 2+ years of similar experience in the customer service industry
  • General skill in the use of MS Office and other CRM software

About You(Soft Skills)

  • With great communication and comprehension skills
  • Has effective people skills and sensitivities when dealing with others.
  • Ability to work both independently and in a team environment.
  • Highly competitive & High-energy individual
  • Amenable to work on site - Cebu City (Night)

Ready to find a place where your contributions are valued? Join our team today

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